Alyssa Marchon
Floyd,VA
Summary
Ambitious professional with a proven track record of creating and implementing successful and nutritious menu plans, meticulous inventory and budget management, and providing stellar client care. Extensive experience in procurement and creating innovative solutions to nutritional challenges in a healthcare setting. Well-versed in hospitality standards and food service procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Service Professional
New River Valley Community Services
08.2021 - Current
- Designed and implemented a nutritious, cost-effective menu plan that could meet the dietary needs of a continually rotating group of clients.
- Managed procurement of grocery items, applying client's nutritional needs and the facility's systems and budget to product selection.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Achieved cost savings through careful ingredient selection and efficient resource management in meal planning.
- Managed procurement of products such as paper towels, toilet paper, and cleaning supplies, applying the facility's needs and budget to product selection.
- Enhanced client satisfaction by providing personalized support and assistance in daily living activities.
- Assisted clients in developing essential life skills such as budgeting, meal planning, and personal hygiene.
- Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.
- Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
- Documented client progress through detailed case notes, contributing to their ongoing evaluation and treatment plan adjustments.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Assisted in medication inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Facilitated group activities that promoted social interaction and skill-building among clients with diverse backgrounds.
- Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
- Advocated for client rights at all times while adhering to ethical guidelines set forth by regulatory agencies.
- Served as a mentor for newly hired staff, sharing knowledge and expertise in the direct service professional field to ensure their success.
Hostess
Chateau Morrisette Restaurant
09.2018 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Server
Mickey G's Bistro & Pizzeria
08.2017 - 09.2018
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Education
Associate of Arts And Sciences - General Studies
New River Community College
Dublin, VA05.2021
Certified Clinical Medical Assistant - Medical Assisting
New River Community College
Dublin, VA01.2021
High School Diploma -
Floyd County High School
Floyd, VA06.2015
Skills
- Meal Planning
- Waste Reduction
- Budget Management
- Inventory Management
- Time Management
- Organization
- Communication
- Critical Thinking
- Problem-Solving
- Conflict Resolution
- Leadership
- Microsoft Office
Certification
Certified Clinical Medical Assistant, NHA - 01/27/2021
References
Mr. John Leonard
Former Clinician and Program Supervisor New Life Recovery Center
7193 Warden Court
Radford, VA 24141 John@htcounseling.com
540-250-0071
Mrs. Victoria Mastrovito
Former Restaurant Manager
Chateau Morrisette Restaurant
287 Winery Road SW
Floyd, VA 24091
804-898-4220
Mrs. Jennifer Rogers
Medical Assisting Instructor
New River Community College
5251 College Drive
Dublin, VA 24084
276-685-3248
jrogers@nr.edu
Timeline
Direct Service Professional
New River Valley Community Services
08.2021 - Current
Hostess
Chateau Morrisette Restaurant
09.2018 - 03.2020
Server
Mickey G's Bistro & Pizzeria
08.2017 - 09.2018
Associate of Arts And Sciences - General Studies
New River Community College
Certified Clinical Medical Assistant - Medical Assisting
New River Community College
High School Diploma -
Floyd County High School
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