Alyssa Marchon
Floyd,VA
Summary
Goal-oriented, self-motivated professional skilled at completing client-facing and office-based tasks by applying strong multitasking and organizational abilities. Dedicated worker with four years of experience and a fastidious nature committed to providing excellent results.
Overview
7
7
years of professional experience
Work History
Utilization Specialist
New Life Recovery Center
09.2024 - Current
- Conducted in-depth interviews to assess candidate qualifications and cultural fit.
- Coordinated interview schedules, optimizing time management for candidates and hiring teams.
- Analyzed candidate responses to identify key competencies and potential for success.
- Trained and oriented all new hires during the onboarding process.
- Designed and implemented training programs to enhance employee skills and performance.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Monitored regulatory changes impacting utilization management and adjusted processes accordingly.
- Promoted a culture of continuous improvement by actively facilitating and participating in quality assurance initiatives and sharing best practices with colleagues.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Improved workplace safety by conducting thorough health and safety audits and implementing necessary changes.
- Conducted monthly safety drills.
- Ensured compliance with relevant laws and regulations applicable to the organization.
- Coordinated client intake processes to ensure timely and accurate information collection.
- Collaborated with healthcare professionals to ensure new clients received appropriate services and resources.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
Direct Service Provider
New Life Recovery Center
08.2021 - 09.2024
- Regularly supervised and provided care for up to ten clients.
- Monitored progress and documented client health status changes to keep care team updated.
- Documented vitals, behaviors and medications in client medical records.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Facilitated individualized support plans for clients to promote recovery and personal growth.
- Provided compassionate and patient-focused care to cultivate well-being.
- Planned healthy meals and purchased ingredients to provide adequate nutrition for client wellbeing.
- Supervised daily activities and provided assistance to staff.
- Provided clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, such as medical appointments and NA and AA meetings.
Hostess
Chateau Morrisette Restaurant
09.2018 - 03.2020
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers by keeping dining area ready for every guest.
Education
Associate Of Arts And Sciences -
New River Community College
Dublin, VA05.2021
High School Diploma -
Floyd County High School
Floyd, VA06.2015
Skills
- Authorization Management
- Quality Assurance
- Training
- Creating Instructional Materials
- Interviewing
- Telephone Etiquette
- Documentation
- Organization
- Communication
- Critical Thinking
- Diplomacy
- Problem-Solving
- Conflict Resolution
- Time Management
- Computer Skills
Timeline
Utilization Specialist
New Life Recovery Center
09.2024 - Current
Direct Service Provider
New Life Recovery Center
08.2021 - 09.2024
Hostess
Chateau Morrisette Restaurant
09.2018 - 03.2020
High School Diploma -
Floyd County High School
Associate Of Arts And Sciences -
New River Community College