Alyssa Marquez
Oakdale,CA
Summary
Accomplished Barista Trainer at Starbucks, adept in staff coaching and cash handling, enhanced employee retention and sales through effective leadership and health and safety compliance. Elevated customer loyalty by mastering menu items and resolving issues, showcasing strong communication and problem-solving skills. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Starbucks
09.2023 - Current
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Team Member
Jack in the Box
11.2022 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Education
Associate of Science - Health Sciences
Modesto Junior College
Modesto, CA05.2025
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Staff Coaching
- Cash Handling
Accomplishments
- Promoted Barista Trainer in about 10 months.
- Won Partner of the Quarter in 2024
Timeline
Barista Trainer
Starbucks
09.2023 - Current
Team Member
Jack in the Box
11.2022 - 09.2023
Associate of Science - Health Sciences
Modesto Junior College