Alyssa Marrero
Lancaster,PA
Summary
Diligent with strong background in medical office administration. Efficiently managed patient records, scheduling, and office workflows, contributing to improved office operations. Demonstrated excellent organizational and communication skills, ensuring seamless patient interactions and teamwork. Medical office personnel with background in administrative support within healthcare settings. Consistently contributed to efficient patient processing, record management, and office coordination. Reliable team player known for adaptability and commitment to achieving operational goals, displaying excellent organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Medical Office Associate
Penn State Health Medical Group
11.2023 - Current
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
- Contributed to the achievement of practice goals by collaborating with team members to identify areas for improvement in workflow processes.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
General Manager
Five Star Finish LLC
02.2022 - 10.2023
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Personal Care Aide
Country Meadows Retirement Communities
08.2021 - 02.2022
- Maintained clean, safe, and well-organized resident environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted residents with self-administered medications.
- Recognized and reported abnormalities or changes in residents' health status to case manager.
- Assisted residents with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
Palmyra Area Senior High School
Palmyra06-2021
Skills
- HIPAA Regulations
- Patient confidentiality
- Office Administration
- Medical Documentation
- Patient Scheduling
- Insurance Verification
- Appointment management
- Healthcare compliance
- Medical Office Software
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
Timeline
Medical Office Associate
Penn State Health Medical Group
11.2023 - Current
General Manager
Five Star Finish LLC
02.2022 - 10.2023
Personal Care Aide
Country Meadows Retirement Communities
08.2021 - 02.2022
High School Diploma -
Palmyra Area Senior High School
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