Alyssa Marroquin

• Conduct comprehensive client assessments and develop individualized service plans.
• Provide crisis intervention and ongoing support to clients navigating complex situations.
• Managed diverse caseload, coordinating services with community organizations, healthcare providers, housing agencies, and behavioral health professionals to support client needs.
• Build collaborative relationships with community partners to improve client outcomes.
• Educated clients on available resources and connected them with appropriate services, promoting access and improving client outcomes.
• Collaborated with multidisciplinary teams to identify and address barriers, enhancing service delivery for clients.
• Maintain accurate case documentation while ensuring compliance with county and state regulations.
• Prepare reports, case summaries, and recommendations with exceptional attention to detail.

Core Skills: Case Management • Community Partnerships • Client Advocacy • Crisis Intervention • Documentation • Relationship Building • Problem Solving

• Respond to emergency medical alert calls with professionalism, urgency, and compassion while supporting clients during critical situations.
• Coordinate communication between clients, caregivers, emergency contacts, first responders, and healthcare providers.
• Delivered exceptional customer service by assisting clients, caregivers, and partners with inquiries and service requests, fostering strong relationships.
• Maintained detailed documentation of emergency interactions and account updates, supporting compliance and facilitating effective communication.
• Process high-volume data entry with accuracy while maintaining HIPAA compliance and confidentiality.
• Enter, update, verify, and maintain client records, medical information, emergency contacts, and service requests.
• Investigated discrepancies and resolved documentation issues, ensuring accuracy of account information and enhancing data integrity.

Core Skills: Customer Success • Client Communication • Healthcare Support • Data Management • Order Processing • HIPAA • Relationship Building • Cross-Functional Collaboration • Documentation

• Onboarded, trained, and mentored new Case Managers, providing guidance on agency policies, documentation standards, case management practices, and best practices to support successful integration and professional development.
• Managed individualized rehabilitation plans for clients with physical, developmental, and mental health disabilities.
• Built strong relationships with clients, families, healthcare providers, employers, and community organizations.
• Connected clients with employment, housing, education, medical care, and community resources.
• Advocated for client needs while coordinating services among multiple stakeholders.
• Monitored progress toward individualized goals and adjusted service plans as needed.
• Maintained detailed case documentation while meeting agency compliance standards.

• Coordinated communication among law enforcement, fire, EMS, and emergency personnel to enhance response times and service delivery.
• Answered emergency and non-emergency 9-1-1 calls, ensuring professionalism and clarity under pressure to facilitate effective response.
• Managed multiple communication systems while accurately documenting incidents and prioritizing competing demands to streamline operations.

• Managed diverse caseload, collaborating with clients, families, healthcare providers, and community partners to coordinate services and advocate for client needs, leading to improved client outcomes.
• Facilitated psychoeducational, cognitive behavioral therapy (CBT), and life skills groups, creating engaging sessions that empowered clients to develop coping skills, independence, and achieve individualized goals.
• Onboarded, trained, and mentored new Case Managers, enhancing understanding of agency policies and documentation standards to support successful integration and professional development.

• Developed supportive relationships with youth in residential treatment, delivering crisis intervention, supervision, and behavioral support to enhance emotional stability.
• Facilitated life skills groups and supported individualized treatment goals through positive coaching and mentorship, empowering youth to achieve personal growth.
• Coordinated with therapists, probation officers, case managers, and families to foster collaborative strategies that promoted successful client outcomes.

• Facilitated recruitment, onboarding, and employee orientation, ensuring accurate maintenance of confidential personnel records.
• Coordinated scheduling and payroll documentation, streamlining administrative processes with strong attention to detail.
• Provided professional customer service to applicants, employees, and management, enhancing support for daily HR operations.