Summary
Overview
Work History
Education
Skills
Core Expertise
Timeline
Hi, I’m

Alyssa Marshall

Marina Del Rey,CA
Alyssa Marshall

Summary

Enthusiastic and detail-focused Project Manager and Executive Assistant with a background in providing comprehensive support to senior executives. Skilled in developing and implementing policies and procedures and to support executive leadership. A dedicated team leader and supervisor, driven by a pursuit of excellence and high performance to support the company's success.

Overview

12
years of professional experience

Work History

Ketamine Clinics Los Angeles

Project Manager /Executive Assistant to the Chief Executive Officer
01.2022 - Current

Job overview

  • Provided direct support to the CEO on a variety of projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Planned and executed credentialing with over 12 networks for 10+ providers, ensuring compliance and smooth integration.
  • Recruited and Onboarded 15+ employees.
  • CRM Implementation: launched and optimized Hubspot, leading employee training, and evaluating and developing workflows.
  • Policy Development and Compliance: created and updated patient care policies, managed staff training, and ensured compliance with QUAD-A certification standards.
  • Double digit growth and three location expansions.
  • Assist Director of Operations in ensuring compliance for a QUAD-A certified medical facility.

Ketamine Clinics Los Angeles

Patient Care Manager
10.2018 - 01.2022

Job overview

  • Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
  • Consistently refined processes, resulting in lead growth and operational efficiency.
  • Enhance patient experience and satisfaction, lead meetings, and cultivate company culture.
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.

Ketamine Clinics Los Angeles

Patient Care Coordinator
02.2016 - 10.2018

Job overview

  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Managed all front office tasks including answering the phone, scheduling, checking in patients and assisting with projects as needed.

Davidovich & Associates

Director of Business Development
06.2015 - 12.2015

Job overview

  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Enhanced company''s market presence through targeted networking events and relationship building.

Roll Global LLC

Executive Assistant to the Chief Executive Officer
01.2015 - 06.2015

Job overview

  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.

Congenial Spirits Company, LLC

Office Manager
01.2013 - 01.2015

Job overview

  • Managed administrative functions and event planning for a dynamic start-up.
  • Provided executive support to the CEO, managed HR tasks, assisted the sales team with scheduling, travel arrangements, and meetings.
  • Played a key role in product launches and events by collaborating with organizers, handling vendor relations, setting up and breaking down product displays, and conducting product research and orders
  • Developed a robust inventory control system to effectively manage profit and loss
  • Regulatory Compliance: Processed TTB/COLA registrations, as well as state and federal licensing and permits.
  • Website sales growth: implemented strategies that significantly increased website sale.

PABST Brewing Company

Office Manager
05.2013 - 12.2013

Job overview

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

Coursera

Google Project Management

Compquest: American Computer Training

Advanced Microsoft Office

California State University Long Beach
Long Beach, CA

Bachelor of Arts from Human Development, Psychology, Child Development
06-2012

Skills

  • Project management
  • Executive support
  • Office management
  • Schedule & calendar planning
  • Recruitment / HR
  • Marketing & sales
  • Google Suite
  • Hubspot
  • Drchrono
  • Advanced MS office suit

Core Expertise

  • Project Management
  • Operations
  • Leadership
  • Team Management
  • Recruitment
  • Credentialing
  • Scheduling Management
  • Diversity & Inclusion
  • Problem Solving
  • Data Processing
  • Vendor Relations

Timeline

Project Manager /Executive Assistant to the Chief Executive Officer

Ketamine Clinics Los Angeles
01.2022 - Current

Patient Care Manager

Ketamine Clinics Los Angeles
10.2018 - 01.2022

Patient Care Coordinator

Ketamine Clinics Los Angeles
02.2016 - 10.2018

Director of Business Development

Davidovich & Associates
06.2015 - 12.2015

Executive Assistant to the Chief Executive Officer

Roll Global LLC
01.2015 - 06.2015

Office Manager

PABST Brewing Company
05.2013 - 12.2013

Office Manager

Congenial Spirits Company, LLC
01.2013 - 01.2015

Coursera

Google Project Management

Compquest: American Computer Training

Advanced Microsoft Office

California State University Long Beach

Bachelor of Arts from Human Development, Psychology, Child Development
Alyssa Marshall