Hi, I’m
Alyssa Marshall
Marina Del Rey,CA
Summary
Enthusiastic and detail-focused Project Manager and Executive Assistant with a background in providing comprehensive support to senior executives. Skilled in developing and implementing policies and procedures and to support executive leadership. A dedicated team leader and supervisor, driven by a pursuit of excellence and high performance to support the company's success.
Overview
12
years of professional experience
Work History
Ketamine Clinics Los Angeles
Project Manager /Executive Assistant to the Chief Executive Officer
01.2022 - Current
Job overview
- Provided direct support to the CEO on a variety of projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Planned and executed credentialing with over 12 networks for 10+ providers, ensuring compliance and smooth integration.
- Recruited and Onboarded 15+ employees.
- CRM Implementation: launched and optimized Hubspot, leading employee training, and evaluating and developing workflows.
- Policy Development and Compliance: created and updated patient care policies, managed staff training, and ensured compliance with QUAD-A certification standards.
- Double digit growth and three location expansions.
- Assist Director of Operations in ensuring compliance for a QUAD-A certified medical facility.
Ketamine Clinics Los Angeles
Patient Care Manager
10.2018 - 01.2022
Job overview
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Consistently refined processes, resulting in lead growth and operational efficiency.
- Enhance patient experience and satisfaction, lead meetings, and cultivate company culture.
- Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
Ketamine Clinics Los Angeles
Patient Care Coordinator
02.2016 - 10.2018
Job overview
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed all front office tasks including answering the phone, scheduling, checking in patients and assisting with projects as needed.
Davidovich & Associates
Director of Business Development
06.2015 - 12.2015
Job overview
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Enhanced company''s market presence through targeted networking events and relationship building.
Roll Global LLC
Executive Assistant to the Chief Executive Officer
01.2015 - 06.2015
Job overview
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
Congenial Spirits Company, LLC
Office Manager
01.2013 - 01.2015
Job overview
- Managed administrative functions and event planning for a dynamic start-up.
- Provided executive support to the CEO, managed HR tasks, assisted the sales team with scheduling, travel arrangements, and meetings.
- Played a key role in product launches and events by collaborating with organizers, handling vendor relations, setting up and breaking down product displays, and conducting product research and orders
- Developed a robust inventory control system to effectively manage profit and loss
- Regulatory Compliance: Processed TTB/COLA registrations, as well as state and federal licensing and permits.
- Website sales growth: implemented strategies that significantly increased website sale.
PABST Brewing Company
Office Manager
05.2013 - 12.2013
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Coursera
Google Project Management
Compquest: American Computer Training
Advanced Microsoft Office
California State University Long BeachLong Beach, CA
Bachelor of Arts from Human Development, Psychology, Child Development
06-2012
Skills
- Project management
- Executive support
- Office management
- Schedule & calendar planning
- Recruitment / HR
- Marketing & sales
- Google Suite
- Hubspot
- Drchrono
- Advanced MS office suit
Core Expertise
- Project Management
- Operations
- Leadership
- Team Management
- Recruitment
- Credentialing
- Scheduling Management
- Diversity & Inclusion
- Problem Solving
- Data Processing
- Vendor Relations
Timeline
Project Manager /Executive Assistant to the Chief Executive Officer
Ketamine Clinics Los Angeles
01.2022 - Current
Patient Care Manager
Ketamine Clinics Los Angeles
10.2018 - 01.2022
Patient Care Coordinator
Ketamine Clinics Los Angeles
02.2016 - 10.2018
Director of Business Development
Davidovich & Associates
06.2015 - 12.2015
Executive Assistant to the Chief Executive Officer
Roll Global LLC
01.2015 - 06.2015
Office Manager
PABST Brewing Company
05.2013 - 12.2013
Office Manager
Congenial Spirits Company, LLC
01.2013 - 01.2015
Coursera
Google Project Management
Compquest: American Computer Training
Advanced Microsoft Office
California State University Long Beach
Bachelor of Arts from Human Development, Psychology, Child Development
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