Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Martin

Wilmerding,PA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

18
18
years of professional experience

Work History

Case Manager

Lash Group/Cencora
03.2018 - Current
  • Promote different programs and educate patient's on available services.
  • Assisted with training and mentoring for new hires.
  • Provides assistance to expedite financial assistance not covered by insurance.
  • Coordinates services with field support and healthcare professionals to provide useful benefits to patient's.
  • Established and maintained relationships with patient's and health care providers in aligned territory.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Identified care needs of individual patients and coordinated responses based on physician advice, and insurance limitations,.
  • Researched best practices and developed strategies to improve program outcomes.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided leadership, guidance and support to staff members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.

Financial Services Representative

PNC Bank, NA
12.2013 - 04.2018
  • Advised clients on financial matters and recommended investments.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.

Customer Service Cashier

Walmart
06.2006 - 03.2012
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

GED -

Community College of Allegheny County
Pittsburgh, PA

Skills

  • Patient Management
  • Conflict Resolution
  • Positive Attitude
  • Patient Assessment
  • Email and Telephone Etiquette
  • Patient Needs Assessment
  • Patient support
  • Documentation And Reporting
  • Written and verbal communication
  • Good Telephone Etiquette
  • Remote Office Availability
  • Data Entry and Analysis

Timeline

Case Manager

Lash Group/Cencora
03.2018 - Current

Financial Services Representative

PNC Bank, NA
12.2013 - 04.2018

Customer Service Cashier

Walmart
06.2006 - 03.2012

GED -

Community College of Allegheny County

Similar Profiles

CREATE PROFILE
Alyssa Martin