Alyssa Martinez
Converse,Tx
Summary
Responsible assistant supervisor specializing in cash handling and customer service. Knowledgeable about documentation, reporting and training. Adaptive in any environment and shows efficiency once tasks are understood.
Overview
4
4
years of professional experience
Work History
Assistant Supervisor - Culinary
SeaWorld Parks & Entertainment, Inc.
11.2022 - Current
- Achieved results by working with staff to meet established targets.
- Inspected product & stock to ensure order, quality, & demand as well as taking inventory.
- Delivering change to cashiers & replacing it with bills into the safe. Recording change in the safe to ensure the correct amount is inside. Ordering change when low.
- Handled customer complaints, resolved issues, and made suggestions for changing needs to management when able.
- Worked with management team to implement proper division of responsibilities.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures. Reported losses or theft.
- Evaluated employee performance and coached and trained to improve weak areas.
- Stepped in when understaffed to fill positions needed. Included cashier, cook, breaker, supervising additional areas.
Food & Beverage Ambassador
SeaWorld Parks & Entertainment, Inc.
01.2022 - 11.2022
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Trained and assisted new culinary staff members.
- Interacted with customers to address culinary-related complaints and praise.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Restocked inventory and ingredient items to maintain optimal area efficiency.
- Managed opening and closing shift area tasks.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared meals with special accommodations for those with allergies.
- Worked as a cashier and helped train new staff on register. Required knowledge of the system to ring up customers for products and activate entitlements.
Shallow Water Lifeguard
Aquatica, Seaworld
08.2021 - 01.2022
- Educated patrons on safety protocols and enforced safety rules.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Responded to patron incidents in professional and timely manner.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
Waitress
Las Lomitas Cafe & Tasty Pastry
03.2021 - 06.2021
Package Handler - Loader
UPS
08.2020 - 12.2020
Waitress & Cook
SuKasa/Pizza Inn
01.2019 - 07.2019
Education
No Degree - Visualization
Texas A&M University
College Station, TXNo Degree - Texas A&M-Blinn TEAM
Blinn College
Brenham, TXNo Degree -
Coastal Bend College
Beeville, TXHigh School Diploma -
Hebbronville Early College High School
Hebbronville, TX05.2018
Skills
- Sales Activities
- Train Employees
- Customer Service
- Supervisory Experience
- Job Assignments
- Manage Inventory
- Money Handling
- Cash Register Operations
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Assistant Supervisor - Culinary
SeaWorld Parks & Entertainment, Inc.
11.2022 - Current
Food & Beverage Ambassador
SeaWorld Parks & Entertainment, Inc.
01.2022 - 11.2022
Shallow Water Lifeguard
Aquatica, Seaworld
08.2021 - 01.2022
Waitress
Las Lomitas Cafe & Tasty Pastry
03.2021 - 06.2021
Package Handler - Loader
UPS
08.2020 - 12.2020
Waitress & Cook
SuKasa/Pizza Inn
01.2019 - 07.2019
No Degree - Visualization
Texas A&M University
No Degree - Texas A&M-Blinn TEAM
Blinn College
No Degree -
Coastal Bend College
High School Diploma -
Hebbronville Early College High School