Alyssa Martinez
Sales & Psychology
Corcoran
Summary
Friendly, outgoing and energetic young adult a hard-working, ambitious mentality. I am a highly motivated college student pursuing my BA in Psychology. Looking to gain experience and grow my skills. I have excellent experience in sales and customer service, and always maintain a professional appearance & demeanor. Open availability.
Overview
7
7
years of professional experience
Work History
Sales & Marketing Coordinator
Self Employed
Corcoran, CA
04.2020 - 05.2022
- Created & filed invoices for company.
- Engaged with customers to build rapport and loyalty.
- Maintained customer satisfaction with quick and professional handling.
- Oversaw all installs.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered all customer questions about measurements and graphics.
- Handled and maintained scheduling and appointments.
- Handled all social media accounts for company.
- Produced photos, videos, flyers, and website for company.
- Enhanced product presentation and promotional material displays.
- Fulfilled orders and sourced products to build brand.
- Created graphics to meet the customers needs.
Receptionist
Toyota Motor Sales, USA
Hanford, CA
08.2019 - 03.2020
- Operated a multi-line telephone system to independently handle over 200 calls each day.
- Organized and scheduled office meetings as well as client appointments effectively accommodating hectic agendas.
- Collected service payments from clients and updated account balances.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Provided clerical support for company employees by copying, faxing and filing documents.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Managed multiple tasks in high-volume environment.
- Completed sales transactions, including all accepted forms of payment.
- Head of car rentals, including staying up to date on over 100 cars, handling insurance claims, and customer relation issues.
- Ensured company policies were being followed 100% when loaning a vehicle, including insurance, license, and credit card transactions.
- Kept track of every repair order coming in and organizing for easy to grab documents.
- Checked in new vehicles coming into dealership, including making tags, stocking in, and creating MSRP stickers so that cars will be ready for the sales lot.
Sales Associate
T-Mobile US Inc.
Lemoore, CA
10.2017 - 07.2019
- Consistently met and exceeded sales goals.
- Stayed up to date on promotions and company policies.
- Remained informed on all devices.
- Attained top performance in mobile sales with targeted, highly satisfied business customers by delivering exemplary service and assistance.
- Created strategies that drove sales and revenue.
- Applied excellent communication skills and ability to establish a relationship with customers in order to close sales and meet targets.
- Cultivated a loyal customer base, resulting in a high level of repeat business.
- Educated customers on different products and product care.
- Sourced hard to find items at other store locations to meet customer needs.
- Helped customers with questions, problems and complaints in a person and via telephone.
- Stayed on top of store returns, floor change outs, and paperwork.
Cashier
Super Drive In
Corcoran, United States
01.2016 - 10.2017
- Handled all customer relations issues in a gracious manner and in accordance with restaurant policies.
- Helped customers, took orders, and maintained a positive, energetic attitude.
- Cleaned and organized the restaurant, including cleaning tables, windows, floors, machines, etc.
- Stocked and replenished merchandise according to the restaurants layouts.
- Operated a cash register for cash, check, and credit card transactions.
- Relayed food orders to cooks.
- Inspected and cleaned food preparation areas to ensure safe and sanitary food handling practices.
Sales Associate
Big 5 Sporting Goods Corp.
Coalinga, CA
09.2016 - 05.2017
- Greeted customers entering the store to find out what they were looking for.
- Politely assisted customers in person and via telephone.
- Handled all customer relation issues in a gracious manner and in accordance with company policies.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Used time efficiently when not helping customers, including organizing and restocking store.
- Prepared merchandise for sales floor.
- Operated a cash register for cash, check, and credit card transactions.
Education
Associate of Arts - Psychology
West Hills College - Coalinga
Coalinga, CA05.2018
Skills
- Spanish speaker
- Computer & phone knowledge
- Friendly and helpful
- High energy
- Sales experience
- Multi-tasking
- Customer service focus
- Quick learner
- Product knowledge
- Professional demeanor
References
Luis Gonzalez/Previous Manager
(559) 762-8535
Monica Hernandez/Previous Manager
(559) 796-4979
Timeline
Sales & Marketing Coordinator
Self Employed
04.2020 - 05.2022
Receptionist
Toyota Motor Sales, USA
08.2019 - 03.2020
Sales Associate
T-Mobile US Inc.
10.2017 - 07.2019
Sales Associate
Big 5 Sporting Goods Corp.
09.2016 - 05.2017
Cashier
Super Drive In
01.2016 - 10.2017
Associate of Arts - Psychology
West Hills College - Coalinga
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