Alyssa Martinez
Woodhaven,NY
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Approachable Front Desk Assistant offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
12
12
years of professional experience
Work History
Front Desk Assistant
RWJBH Somerset
02.2023 - 09.2023
- As a Front Desk Assistant I worked with the practice physicians, manager, and support staff to ensure the patient satisfaction and efficient operations
- Performed patient check-in and check-out functions, answered routine questions in person and over the phone, performed basic clerical functions, created and maintained health records information, coordinated with insurance providers, and handled pre-authorizations/certifications as needed.
Patient Service Representative
Lehigh Valley Health Network - Allentown, PA
09.2019 - 02.2023
- As a PSR, checked in patients by verifying their information, addressed insurance and contacts, checked out patients, scheduled appointments, requested forms for the patient, faxed medical release information, and requested medical records from previous pediatrics office.
Sacred Heart Hospital Patient Access Registrar Admission Dept
ER Dept - Allentown, PA
08.2014 - 09.2016
- Greeted patients on arrival and facilitated completion of Pre-triage form for ambulatory patients, accurately registered arriving ER patients for Acute and Fast Track areas, interviewed ambulance patients (or where necessary family) to obtain registration data, interviewed patient and validated information obtained from pre-triage form, accurately utilized HDX verification and eligibility system during initial registration, and validated with patient their insurance status AFTER Medical Screen performed.
Office Assistant
Aadvanced Chiropractic - Queens, NY
01.2012 - 04.2013
- Prepared medical records, verified insurance coverage, scheduled appointments, performed clerical duties, cleaned office environment, cleaned, organized, and disinfected equipment after treatment, observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist, instructed, motivated, safeguarded, and assisted patients practicing exercises and functional activities under the direction of medical staff, and transported patients to and from treatment areas.
Education
Some College - Criminal Justice
Raritan Valley Community College
05.2011
High school diploma -
Franklin High School/ Somerset
06.2010
Skills
- BILLING (Less than 1 year)
- Internet Explorer (10 years)
- MEDICAL INVOICING (Less than 1 year)
- Medisoft (Less than 1 year)
- Microsoft Word (10 years)
- Bilingual
- Filing
- Microsoft Office
- Microsoft Excel
- Receptionist
- Scheduling
- Insurance Verification
- Epic
- Medical Records
- Excellent Communication
- Multitasking and Organization
- Registration Processes
- Customer Service
- Data Entry
- Payment Verification
- Documentation and Recordkeeping
- Payment Processing
Timeline
Front Desk Assistant
RWJBH Somerset
02.2023 - 09.2023
Patient Service Representative
Lehigh Valley Health Network - Allentown, PA
09.2019 - 02.2023
Sacred Heart Hospital Patient Access Registrar Admission Dept
ER Dept - Allentown, PA
08.2014 - 09.2016
Office Assistant
Aadvanced Chiropractic - Queens, NY
01.2012 - 04.2013
Some College - Criminal Justice
Raritan Valley Community College
High school diploma -
Franklin High School/ Somerset
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