Alyssa Martinez
Riverview,FL
Summary
Versatile and dynamic professional with a proven track record at Maximus Inc, excelling in patient-focused care and Microsoft Office. Demonstrates strong interpersonal skills and a commitment to enhancing customer experience. Achieved above-average CSTAT service levels through effective communication and meticulous attention to detail. Skilled in multitasking and maintaining confidentiality, embodying leadership with a passion for excellence in healthcare and customer service.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Suncoast Skin Solutions
Brandon, FL
05.2024 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Managed patient medical records by accurately documenting information in electronic health record systems
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
- Assisted with administrative tasks such as filing documents or processing paperwork
- Responded quickly during emergencies or urgent situations within the clinic setting
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
Team Member
Target
, FL
04.2021 - 07.2024
- Supervised employees for Target and Starbucks store location
- Responsible for team members' KPIs
- Assisted with store organization, unloading merchandise, stocking, and cashier work
- Appointed to traveling management team to implement best business practices due to best sales and service in our district
- Ensured policies and procedures met company standards daily
- Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substitution ingredients
- Responsible for cash-handling and store safety
- Ensured a great customer experience
- Demonstrated the capacity to remain composed amidst the activity of a high-energy job setting
Customer Service Representative
Maximus Inc
10.2023 - 02.2024
- Responded to numerous incoming calls in a timely manner
- Adhered to privacy rules, protecting callers' personal information
- Responded to telephone inquiries within set time parameters
- Completed all assigned training to maintain up-to-date knowledge of regulations and policies related to healthcare programs
- Researched solutions for callers' inquiries, going over coverage guidelines with callers
- Researched claims and appeals for callers, explaining outcomes and steps to proceed if in disagreement
- Researched procedure codes to determine the allowable amount based on the fee schedule
- Assisted with health insurance plan applications
- Adhered to all HIPAA compliance and CMS regulations and policies
- Maintained above-average CSTAT service levels
- Contract position
Kennel Technician
Adorable Ankle Biters Bed and Biscuit
06.2023 - 09.2023
- Opened the store daily
- Cared for assigned pet group
- Assisted customers with check-in/out processes
- Pet grooming
- Housekeeping duties
- Trained new hires
Education
College in Medical Assisting -
Southern Technical College
Brandon, FL01.2025
High School Diploma -
Newsome Highschool
Lithia, FL05.2022
Skills
- Stock Control
- Microsoft Outlook
- Food Service Expertise
- Skilled in Deadline Adherence
- Patient-focused care
- Completing insurance forms
- Equipment sterilization
- Simple dressings
- Telehealth coordination
- Clinical operations
- Disease prevention education
- Medical records confidentiality
- Stocking supplies
- Professional bedside manner
- Adaptable
- Pet care
- Workday
- Multitasking
- Microsoft Office
- Animal Care Management
- Phone etiquette
- Animal handling
- Strong interpersonal and communication skills
- Staff training
- Animal restraint
- HIPAA
- Customer support
- Accurate Data Entry
- Customer service
- NGD
- Conflict management
- Microsoft Word
- Computer skills
- Cash Management
- Microsoft PowerPoint
- Sales
- Time management
- Organizational skills
- Fast learner
- Customer relationship management
- Windows
- Avaya
- English
- Leadership
- Front Desk
- Active listener
Timeline
Medical Assistant
Suncoast Skin Solutions
05.2024 - Current
Customer Service Representative
Maximus Inc
10.2023 - 02.2024
Kennel Technician
Adorable Ankle Biters Bed and Biscuit
06.2023 - 09.2023
Team Member
Target
04.2021 - 07.2024
College in Medical Assisting -
Southern Technical College
High School Diploma -
Newsome Highschool
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