Alyssa Martinez
Fontana,CA
Summary
Experienced healthcare professional with a strong track record in effectively communicating with patients and resolving their concerns. Proficient in managing patient inquiries and collaborating with medical teams to ensure seamless service delivery. Excels in high-pressure environments, consistently achieving results through a strong focus on teamwork and adaptability. Recognized for empathy, active listening, and conflict resolution skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Appointment Services
Kaiser Permanente
04.2023 - Current
- Adapted to varying shift schedules including night, weekend, and holiday hours.
- Developed interpersonal communication through daily engagements.
- Utilized critical thinking to analyze problems and determine solutions.
- Quickly adapted to new technology and software applications..
- Maintained efficiency and productivity in time-sensitive conditions.
Customer Success Manager
Batch Service
01.2022 - 10.2022
- Promoted successful usage by aiding in customer onboarding and product configuration.
- Increased retention by executing effective customer success plans.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
Information Specialist
Studio 1
05.2020 - 01.2022
- Facilitated internal staff's workflow with comprehensive administrative support.
- Researched and analyzed information into briefing papers, reports and project papers.
- Reduced accounting errors with diligent attention to detail and thorough data entry.
Call Center Representative
SA Recycling
11.2018 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced navigation through various software systems during calls.
- Boosted customer satisfaction through prompt resolution of inquiries.
Customer Service Representative
Studio 1
01.2014 - 11.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Provided outstanding customer support through a deep understanding of product offerings and services.
Education
Associate Degree - Radiology Technician
Chaffey College
Rancho Cucamonga, CAGED -
Linn-Benton Community College
Albany, OR05.2018
Skills
- Problem-solving
- Friendly, positive attitude
- Flexible and adaptable
- Active listening
Certification
Medical Terminology Certificate
Timeline
Appointment Services
Kaiser Permanente
04.2023 - Current
Customer Success Manager
Batch Service
01.2022 - 10.2022
Information Specialist
Studio 1
05.2020 - 01.2022
Call Center Representative
SA Recycling
11.2018 - 04.2020
Customer Service Representative
Studio 1
01.2014 - 11.2018
Associate Degree - Radiology Technician
Chaffey College
GED -
Linn-Benton Community College
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