Summary
Overview
Work History
Education
Skills
Employee of the quarter
Timeline
Generic

Alyssa Martinez

Hebbronville,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

10
10
years of professional experience

Work History

Sales Associate

International Bank of Commerce
06.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Complied with established internal controls and policies.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Cross-sold credit cards, loans and other bank products.
  • Assisted customers with banking needs and inquiries.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Educated customers on online banking and mobile banking applications.

Bank Teller

International Bank of Commerce
12.2017 - 06.2021
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Sold and cross-sold bank products to new and existing customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Examined tellers' reports of daily transactions for accuracy.
  • Complied with established internal controls and policies.

Store Manager

Ritz Feed Store
01.2016 - 12.2017
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Benavides Secondary
Benavides, TX
05-2014

Skills

  • Promotional support
  • Conflict resolution
  • Contact follow-up
  • Sales training
  • Cash handling accuracy
  • Teamwork and collaboration
  • Verbal/written communication
  • Positive and professional
  • Meeting deadlines
  • Task prioritization
  • Time management
  • Friendly and outgoing
  • Phone reception
  • Mail distribution
  • Appointment coordination
  • Organization
  • Confidentiality

Employee of the quarter

Voted employee of the quarter by peers and supervisors based on work ethic and implementing IBC's " We Do More" attitude. 

Timeline

Sales Associate

International Bank of Commerce
06.2024 - Current

Bank Teller

International Bank of Commerce
12.2017 - 06.2021

Store Manager

Ritz Feed Store
01.2016 - 12.2017

High School Diploma -

Benavides Secondary

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