Alyssa Martinez
Del Rio,TX
Summary
Developmental specialist with a comprehensive background in designing and implementing personalized programs with a proven track record at Blue Cross Blue Shield of New Mexico, adept at enhancing service quality and resolving complex claims issues. Skilled in customer relationship management and conflict resolution, I successfully designed impactful training programs and fostered strong client relationships, consistently achieving high resolution rates.
Overview
3
3
years of professional experience
Work History
Developmental Specialist
Blue Cross Blue Shield of New Mexico
12.2022 - 07.2025
- Identified training needs and developed content while evaluating existing programs.
- Presented information using a variety of instructional techniques or formats, such as simulations, team exercises, videos, and lectures.
- Completed projects in alignment with target deadlines and financial objectives.
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Administered government-supported community development programs and promoted department programs and services.
Customer Advocate
Blue Cross Blue Shield of New Mexico
06.2022 - 12.2022
- Resolved customer inquiries regarding policy coverage and benefits efficiently.
- Implemented best practices for resolving complex claims issues, improving resolution rates.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Documented customer concerns and inquiry resolutions in internal computer system.
Education
Associate in Business Administration - Business
University of New Mexico
Albuquerque, NM05-2023
High School Diploma -
Sandia High School
Albuquerque, NM05-2021
Skills
- Customer relationship management
- Conflict resolution techniques
- Claims resolution strategies
- Team collaboration
- Service quality improvement
- Time management
Timeline
Developmental Specialist
Blue Cross Blue Shield of New Mexico
12.2022 - 07.2025
Customer Advocate
Blue Cross Blue Shield of New Mexico
06.2022 - 12.2022
Associate in Business Administration - Business
University of New Mexico
High School Diploma -
Sandia High School