ALYSSA MATRYPULA
Romeoville
Summary
Innovative and detail-focused individual with strong aptitude for financial analysis and customer service. Possesses foundational knowledge in financial transactions and risk assessment, and proficient in using banking software and handling monetary transactions. Dedicated to delivering exceptional service and contributing to financial success of clients and institution.
Overview
3
3
years of professional experience
Work History
Banking Associate
BMO
07.2025 - Current
- Processed customer transactions efficiently, ensuring compliance with banking regulations.
- Assisted clients in navigating digital banking platforms to enhance user experience.
- Identified opportunities for service improvements based on customer feedback and interactions.
- Supported team initiatives by collaborating on projects aimed at increasing operational efficiency.
- Conducted account maintenance tasks, ensuring data accuracy and timely updates for customers.
- Mitigated risk exposure by diligently monitoring account activities and promptly reporting suspicious transactions to the compliance team.
- Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
Membership Concierge
Lifetime
06.2023 - Current
- Answer customer questions and reported issues in person or by phone.
- Assist in helping customers create and update memberships as needed.
- Keep the selling floor clean and maintained neat and orderly work space.
- Recognized for my reliability and assistance.
- Managed the daily operations of the concierge desk, ensuring that requests were met in a timely and efficient manner
- Started in Lifetime Facility Operations, and then advanced into Membership Services while maintaining Operations position.
Education
Associate of Arts - Business Administration
Joliet Junior College
Joliet Illinois05-2027
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Romeoville High School
Romeoville12.2025
Skills
- Ability to Work in a Team
- Adaptability
- Communication Skills
- Excellent Customer Service Skills
- Strong Organizational Skills
- Computer Skills
- Leadership
- Branch operations
- Payment processing
- Banking software proficiency
- Data entry efficiency
LANGUAGES
English
Native or Bilingual
French
Limited Working
Timeline
Banking Associate
BMO
07.2025 - Current
Membership Concierge
Lifetime
06.2023 - Current
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Romeoville High School
Associate of Arts - Business Administration
Joliet Junior College