Alyssa Mattingly
Summary
Demonstrates strong work ethic and attention to detail, excelling in fast-paced environments. Skilled in compliance and customer relationship building, ensuring professionalism and courtesy across all roles. Enthusiastic candidate with extensive experience in customer service and cash handling at banks. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Teller
Peoples Trust Bank
11.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed end-of-day duties by balancing payments and receipts in cash drawer.
Office Assistant
Hamilton Park And Recreation Department
04.2022 - 08.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Increased customer satisfaction by providing professional and courteous front desk support.
Social Media Manager
The Great Outdoors Company
08.2021 - 03.2022
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Sno Cone Maker
Sno Biz
03.2021 - 06.2021
- Provided excellent customer service by addressing inquiries about ingredients or allergy concerns promptly and knowledgeably.
- Collaborated with team members to maintain a positive work atmosphere, fostering strong communication and teamwork skills.
- Increased daily sales by consistently delivering high-quality snow cones and maintaining an inviting environment.
- Ensured proper food handling procedures were followed at all times in accordance with state guidelines for food safety standards.
Education
No Degree - Associate of Science
Bevill State Community College
Hamilton, AL12.2024
High School Diploma -
Hamilton High School
Hamilton, AL05.2022
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Goal-oriented focus
- Patience and Empathy
- Compliance, banking laws, and regulations
References
- Chasity Alexander, Head Teller-PeoplesTrust Bank, 205-570-5232
- Conley Ellis, Business Development Officer-PeoplesTrust Bank, 205-528-0688
Timeline
Teller
Peoples Trust Bank
11.2023 - Current
Office Assistant
Hamilton Park And Recreation Department
04.2022 - 08.2022
Social Media Manager
The Great Outdoors Company
08.2021 - 03.2022
Sno Cone Maker
Sno Biz
03.2021 - 06.2021
No Degree - Associate of Science
Bevill State Community College
High School Diploma -
Hamilton High School
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