Alyssa Mazy
Cleveland,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Contact Center Specialist
Insperity
07.2024 - Current
- - Delivered personalized HR support to client employees regarding benefits and Workday navigation, offering tailored web and technical guidance.
- - Played an active role in the MyHR Help Team supporting the launch of Workday for corporate employees by facilitating training, presenting training materials, and participating in job shadowing.
- - Maintained core Contact Center duties while managing additional responsibilities and projects, demonstrating strong multitasking and organizational skills.
- - Served as a Contact Center Ambassador, fostering team culture, conducting QA evaluations, providing feedback, and mentoring peers.
- - Encouraged employee independence by promoting self-service tools and Workday navigation.
Contact Center Specialist
Insperity
01.2023 - Current
- - Assisted clients primarily with health insurance, retirement services, and technical issues, consistently exceeding role expectations.
- - Simultaneously managed multiple applications and systems to optimize efficiency and provide seamless support.
- - Guided clients patiently through product use and troubleshooting, resolving technical issues while ensuring a positive customer experience.
- - Provided multi-channel frontline support for HR topics, including benefits and 401(k).
- - Supported users with portal access and navigation issues, partnering with internal teams for swift resolution.
Education
High School Diploma -
Skills
- - Exceptional Customer Service & Relationship Building
- - Benefits & 401(k) Plan Support
- - Web Support Assistance
- - HRIS Expertise (Workday)
- - Training Facilitation & Presentation
- - Strong Communication & Trust-Building
- - QA Monitoring & Coaching
- - Technical & Web Navigation Support
Certification
- - Ongoing HR & Systems Training through Insperity
- - PHR Certification - Planned
Timeline
Senior Contact Center Specialist
Insperity
07.2024 - Current
Contact Center Specialist
Insperity
01.2023 - Current
High School Diploma -
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