Alyssa McCaslin
Albuquerque
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Brewista
7Brew
Albuquerque, New Mexico
06.2024 - Current
- Performs multiple roles including drink preparation, order-taking, and drive-through service
- Masters recipes and menu knowledge; passed all memorization quizzes with high scores
- Maintains fast service times (under 3 minutes) while ensuring quality
- Supports team operations through strong communication and workspace organization
High School Math Tutor
Private Individual
Albuquerque, NM
11.2025 - Current
- Supported students academic performance by 30%, helping raise their overall grade significantly
- Used engaging strategies and assessments to improve student performance
- Communicated regularly with parents to track progress and support learning goals
- Delivered effective remote sessions; consistently receive positive feedback
- Provided one-on-one tutoring, adapting instruction to meet individual learning needs
Sales Associate
Journeys Kidz
Albuquerque, NM
12.2022 - 12.2023
- Earned Employee of the Month 5 times in 7 months for outstanding sales and customer service
- Consistently exceeded sales goals using strong product knowledge and customer-focused techniques
- Delivered high-energy service while working 24+ hours weekly
- Collaborated with team members to improve store performance and customer satisfaction
- Recognized by customers for exceptional service and adaptability to scheduling needs
Education
Bachelor in Secondary Education - Mathematics Education
University of New Mexico
Albuquerque, NM05.2029
High School -
Oak Grove Classical Academy
Albuquerque, NM01.2025
Skills
- Strong attention to detail
- Leadership and initiative
- Dependable and goal-oriented
- Outgoing and strategic
- Adaptable in fast-paced environments
- Passion for helping others
- Teamwork experience in sports and fine arts
- Patient and empathetic
- Expert problem solving
Timeline
High School Math Tutor
Private Individual
11.2025 - Current
Brewista
7Brew
06.2024 - Current
Sales Associate
Journeys Kidz
12.2022 - 12.2023
Bachelor in Secondary Education - Mathematics Education
University of New Mexico
High School -
Oak Grove Classical Academy