Alyssa Mc Clintock
400 Mohave St. Hiawatha,KS
Summary
Knowledgeable and dedicated customer service professional with experience in the Medical industry as well as Nursing Homes.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specializing in personalized relationships- with diversity, equity, and inclusion training. Self motivated, energetic, and productive, with exemplary passion for developing relationships with others.
I have a personal goal, of providing true personalized, quality customer services, to everyone, as best as I can.
Overview
15
15
years of professional experience
Work History
Front End Specialist
Kex Rx Pharmacy & Home Care
01.2021 - Current
- Offered each customer top-notch, personal experiences, to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Monitored sales floor- merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products and cleaning.
- Generated brand awareness and positive product impressions to increase sales.
- Logged reports, expenses, receipts, and sales in company database, tracking monthly growth.
- Managed cash register after end of shift to balance and record accurate transactions.
- Created and managed social media campaigns to increase social media presence. Engagement with multiple online media platforms.
Certified Pharmacy Technician
Kex Rx Pharmacy & Home Care
01.2019 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Social Service Designee & Activity Director
Maple Heights
04.2023 - 04.2024
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs, as well as proper documentation of CARE plans, Admissions, Hospitalization and Discharges.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Improved client outcomes by developing and implementing individualized case plans.
- Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
Homeschool Educator
Vernon Homeschooling & Family Nanny
08.2017 - 12.2018
- Communicated frequently with parents, students, and teacher/faculty to provide feedback and discuss instructional strategies. As well as uploading student's work for formal grading by school district staff.
- Adapted teaching methods and instructional materials to meet students' varying needs and current interests.
- Developed creative activities to encourage physical, social and emotional growth for 4 boys, aged 7 - 12.
- Escorted children on educational, fun, learning- based field trips and adventures.
Casey's Kitchen Manager
Casey's General Stores
05.2015 - 08.2017
- Prepared and served various food items in fast-paced environment.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained kitchen staff to perform various preparation tasks under pressure. Also trained new staff in proper food handling and services.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Residential Care Worker (Part-Time)
BCDS
02.2015 - 07.2017
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Restaurant Waitress & Hostess
Gus' Family Restaurant
01.2013 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Completed credit payments via card processing systems and standard cash register.
- Cross-trained to handle different restaurant roles, including salad bar, kitchen and to-go stations.
Team Leader - Waitress & Cook
Pizza Hut
09.2009 - 12.2013
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Controlled food costs and managed inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Activities Director -
Allied Health
Online05.2023
Social Service Designee - Social Services
Allied Health
Online05.2023
CPhT - [Certified Pharmacy Technician]
PTCB Courses
04.2021
High School Diploma -
Chino Hills High School
Chino Hills, CA06.2009
Skills
- Excellent Customer Service Skills [15 years]
- Excellent Written and Oral Communication
- Maintaining Confidentiality & HIPPA
- Data Collecting / Uploading, Electronic Systems, Telephone calls, Insurance Verification / Eligibility
- Effective Team player in Fast-Paced Environments
- Problem-Solving Skills, Critical / Strategic Thinking
- Confident in Microsoft Word / Office, Excel, Business' Social Media Platforms (Soci)
- Time Management Skills and Self Motivated
Timeline
Social Service Designee & Activity Director
Maple Heights
04.2023 - 04.2024
Front End Specialist
Kex Rx Pharmacy & Home Care
01.2021 - Current
Certified Pharmacy Technician
Kex Rx Pharmacy & Home Care
01.2019 - Current
Homeschool Educator
Vernon Homeschooling & Family Nanny
08.2017 - 12.2018
Casey's Kitchen Manager
Casey's General Stores
05.2015 - 08.2017
Residential Care Worker (Part-Time)
BCDS
02.2015 - 07.2017
Restaurant Waitress & Hostess
Gus' Family Restaurant
01.2013 - 05.2015
Team Leader - Waitress & Cook
Pizza Hut
09.2009 - 12.2013
CPhT - [Certified Pharmacy Technician]
PTCB Courses
High School Diploma -
Chino Hills High School
Activities Director -
Allied Health
Social Service Designee - Social Services
Allied Health
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