Alyssa McCloskey
Columbia,SC
Summary
Dynamic Shift Leader at Dunkin' Donuts Franchising with a strong focus on customer satisfaction and team development. Expert in cash handling and conflict resolution, I enhanced sales through effective upselling techniques and fostered a positive team atmosphere. Committed to maintaining high standards of service and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts Franchising
08.2020 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
N/A - Applied Psychology
Midlands Technical College
West Columbia, SCHigh School Diploma -
Irmo High School
Columbia06.2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Training assistance
- Conflict resolution
- Staff education and training
- Staff supervision
- Staff training and development
- Goal setting and tracking
- Assigning work
- Complaint resolution
- Sales and upselling
- Issue resolution
- Role modeling
- Daily workflows
- Staff development
- Policy enforcement
- Client service
- Sales reporting
- Sales expertise
Timeline
Shift Leader
Dunkin' Donuts Franchising
08.2020 - 09.2024
N/A - Applied Psychology
Midlands Technical College
High School Diploma -
Irmo High School
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