Alyssa McCoumb
Denver,CO
Summary
I am a Hospitality Sales professional looking to grow within my career. I am very personal, determined, and a fast learner. I am hard-working, creative, detailed, and apply passion and care to everything I do. I function well in fast-paced and stressful environments, and work well with others to strive for success as a department whole. I am business-minded, with a sales and marketing background.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Coordinator
DoubleTree Denver Cherry Creek
01.2024 - Current
- Ensure pickup has been recorded accurately and on time
- Ensure banquet checks have been posted accurately and on time
- Respond to phone inquiries with a kind demeanor and helpful manner
- Provide guests accurate and helpful information about the hotel and its surrounding area
- Obtain necessary information from direct call inquires to ensure my corresponding Sales Manager and Director of Sales have enough information prior to contacting the client
- Acurrately make reservations for Rooming Lists and provide the information to the client in a timely manner
- Respond to voicemails in a reasonable time manner to ensure we have a quick response time to potential clients
- Build blocks and master accounts in OnQ R&I and OnQ Front Desk
- Build bookings, contacts, and accounts in Delphi for sales manager
- Bluewater reservations: correspond with their team to ensure all upcoming BlueWater reservations are in the system accurately and in a timely manner
- Complete 'around the office' tasks such as making contract folders
- Modify bookings in Delphi and OnQ as requested
- Pre-assign rooms for incoming sports teams in OnQ Front Desk
- Inquire with department about upcoming events to ensure that I am able to provide accurate information to guests on the phone
- Merge content such as BEOs and Banquet Checks in Delphi
Sales Administrative Assistant
Gaylord Rockies Hotel and Convention Center
06.2023 - 10.2023
- Demonstrated working well with a team by providing assistance to other Administrative Assistants to ensure all assignments were completed on time and accurately
- Created detailed proposal Powerpoints that contained accurate quotes as relayed by my Sales Managers to send to clients, these included: Detailed outlines of room blocks, function space + attendance, and quote information
- Created accurate contracts with information derived from information I was given to build the block
- Utilized many different contract forms, including mirroring contracts from similar properties
- Used a shared Excel Sheet to assign all Sales Managers leads derived from CVENT, MeetingBroker, internal inquiry forms, direct inquries, VisitAurora, etc
- In a timely manner
- Demonstrated excellent customer service skills by answering the general Sales line with a welcoming demeanor and helpful mannner
- Responded to direct inquiry voicemails to inquire information from prospective clients on information Sales Managers will need to create an accurate quote for the proposal
- Completed pre/post contract checklists on behalf of my Sales Managers each end of month to ensure all sales systems were updated accurately, files were stored properly, and the turnover checklist was complete
- Submitted contract addendums to my team of Directors of Sales to ensure all information was accurate and valid
- Submitted accurate information to the Banquets team in regards to set, number of attendees, and conference information as needed to ensure the transition to the Banquets team aligned with what was contracted
Sales Coordinator
Courtyard by Marriott
01.2023 - 04.2023
- Maintain longterm relationships with clients by building rapport and ensuring their event was seamless
- Respond to direct inquiries in a friendly and helpful manner, while taking information to accurately quote their event
- Prospect new clients by utilizing reoccuring IATA numbers on reservations
- Respond to RFPs in Cvent in a timely manner
- Create accurate bookings, contacts, and accounts in Delphi Select
- Create proposals for clients including sleeping room rates, F&B minimum, and meeting room rental if applicable
- Create accurate contracts and resumes on Delphi Select
- Create BEOs by detailing with clients over the phone about menu selections, room set, and AV needs
- Collect Credit Card Authorization forms on Sertifi and dispose of them properly after usage
- Corresponded with clients to create accurate Rooming List reservations and send them confirmation numbers afterwards
- Stored all Sales Files accurately
- Communicate with other department heads weekly via meetings to present BEOs and resumes to ensure a seamless check-in process and event
- Communicate with front desk on a weekly basis and posted resumes that highlighted check-in, billing, and group information for the upcoming week
- Corresponded with the Operations Manager to ensure all food/beverage orders for upcoming events were placed accurately and on time, as a Select Service we provided our own beverage service and breakfast for limited groups
- Set room for events following the BEO I had curated with the client
- Booked and contracted room blocks for up to 40 rooms on peak
- Showed meeting space and sleeping rooms during site tours, while providing information and answers to any question they may have about the property
- Accurately post charges to master account after meeting end
- Created welcome letters for groups, providing property information and the surrounding area
- Demonstrated team work by assisting staff working at the Bistro during events to ensure the event went seamlessly
Lead Preschool Teacher/Assistant Pre-K Teacher
The Goddard School
01.2021 - 12.2022
Assistant Manager/Sales Associate
At The Beach
01.2019 - 12.2021
Party Host/Sales Associate
Spider Monkey
01.2018 - 12.2018
Education
Bachelor of Arts - Marketing
Metropolitan State University of Denver
Denver, CO12.2025
High School Diploma -
Smoky Hill High School
Aurora, CO05.2019
Skills
- Organization
- Attention to Detail
- Communication
- Collaboration
- Problem Solving
- Customer Service
- Networking/Building Rapport
- Fast Learner
Certification
- Delphi Select
- Delphi
- OnQ R&I
- OnQ Front Desk
- CVENT
- Microsoft Office
- Canva
- FOSSE
- CI/TY
Timeline
Sales Coordinator
DoubleTree Denver Cherry Creek
01.2024 - Current
Sales Administrative Assistant
Gaylord Rockies Hotel and Convention Center
06.2023 - 10.2023
Sales Coordinator
Courtyard by Marriott
01.2023 - 04.2023
Lead Preschool Teacher/Assistant Pre-K Teacher
The Goddard School
01.2021 - 12.2022
Assistant Manager/Sales Associate
At The Beach
01.2019 - 12.2021
Party Host/Sales Associate
Spider Monkey
01.2018 - 12.2018
Bachelor of Arts - Marketing
Metropolitan State University of Denver
High School Diploma -
Smoky Hill High School
- Delphi Select
- Delphi
- OnQ R&I
- OnQ Front Desk
- CVENT
- Microsoft Office
- Canva
- FOSSE
- CI/TY
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