Alyssa McGill

• Consistently top performer, managing 40 files monthly with proven track record of meeting tight deadlines and providing accurate results.
• Introduced electronic means of collecting financial information and trained other employees on operation of each website to improve processes.
• Analyzed various financial data and findings to prepare complex files for underwriting review.
• Analyzed large volume of data to identify patterns, trends and correlations.

• Reviewed and validated details of loan applications and closing documentation.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Explained different types of loans pertaining to client situations.

• Nominated for Presidents Award for additional project to establish stronger process management guidelines.
• Drive and increase productivity, performance, and service levels by managing staffing and ensuring call center resources are being utilized appropriately.
• Performed daily, weekly, and monthly reports; including call data, Service level, and various ad hoc reports upon request.
• Monitoring intra-day call traffic and real time staffing to ensure current business needs and customer expectations are being met.

Agency Specialist

• Responsible for developing, coaching, and managing 5 of 8 third party collection agencies; Establish and increase performance in competitive environment.
• Perform weekly performance evaluations, reporting, and ranking among agencies to increase performance.
• Audit agency accounts, perform quality reviews of collector calls, and perform agency account reconciliations.
• Perform evaluations pertaining to current operational practices and streamlining them to more efficient processes.

Teller Supervisor- Power Branch

• Managed 10 direct reports; Responsible for training’s, performance evaluations, career development and maintaining high level of employee morale.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Researched and resolved customer issues on personal savings, checking and line of credit accounts.
• Performed daily audit of high-volume money counts via both manual and machine-driven approaches.

Teller

• Consistently exceeded sales goal requirements.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Established rapport with all clients to increase satisfaction and loyalty.