Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa McGroarty

Alyssa McGroarty

Punta Gorda,FL

Summary

Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Overview

7
7
years of professional experience

Work History

Deli Associate

B&G Italian Deli
Port Charlotte, Florida
01.2024 - 02.2025
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
  • Adhered to company policies and procedures related to food handling processes.
  • Organized storage areas to maximize efficiency while keeping products safe from contamination.
  • Maintained high level of professionalism while interacting with customers and coworkers alike.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Maintained records of sales transactions using POS system.
  • Received deliveries from vendors and ensured accuracy of order against invoice.
  • Assisted in ordering supplies needed to maintain adequate inventory levels.
  • Maintained cleanliness of deli area, including tables and counters.
  • Operated cash registers accurately to process customer payments efficiently.
  • Followed recipes and customer requests to prepare meals.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.

Office Manager

Pro X Consulting Projects
Fort Myers, FL
12.2022 - 01.2024
  • Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
  • Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Developed and maintained comprehensive project budgets, tracking expenditures against financial forecasts.
  • Prepared detailed project reports, documenting phases, milestones, and final outcomes.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained confidential records relating to personnel matters.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained filing system for records, correspondence and other documents.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Hotel Front Desk Clerk

Comfort Inn & Suites
Port Charlotte, Florida
02.2022 - 01.2023
  • Conducted regular audits of front desk operations to ensure compliance with established standards.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Maintained daily records of room availability and rates.
  • Greeted guests in a professional and friendly manner.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Assisted guests with check-in and check-out procedures as needed.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Stocked supplies at the front desk such as forms, stationery items, brochures.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
  • Managed cash drawer according to established accounting guidelines.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.
  • Processed payments from customers for room charges and incidentals.
  • Assisted with room reservations, changes and cancellations.
  • Facilitated successful front desk operations for high-volume hotel.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Senior Hairstylist

Instyle Salon in JC Penney
Port Charlotte, Florida
11.2017 - 10.2022
  • Assisted in the training of new stylists on proper technique for cutting, coloring and styling hair.
  • Recommended products based on individual client needs such as shampoos, conditioners and styling aids.
  • Greeted customers upon arrival in a friendly manner and assessed their hair needs.
  • Kept up-to-date with current trends in fashion by attending workshops or classes.
  • Cut hair using scissors, clippers and razors while following customer instructions.
  • Ensured all equipment was properly sterilized before use according to safety guidelines.
  • Maintained a safe and clean work environment for staff and customers.
  • Created positive relationships with clients through excellent customer service skills.
  • Utilized specialized tools like curling irons and flat irons to achieve desired looks.
  • Planned daily schedules efficiently to maximize productivity while meeting customer demands.
  • Applied color treatments including highlights, foils, balayage and ombre.
  • Performed deep conditioning treatments to restore moisture and shine to hair.
  • Managed appointment bookings including scheduling appointments with clients.
  • Advised customers on ways they can improve the health of their scalp and hair.
  • Provided expert consultation to clients on hair care, styling and coloring techniques.
  • Evaluated client hair type, condition, and desired outcome to determine ideal services.
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.

Education

Cosmetology License - Cosmetology

Florida Academy
06-2017

Some College (No Degree) - Business Management

Florida SouthWestern State College

Skills

  • Register operations
  • Equipment safety
  • Cleanliness and sanitation
  • Proper food handling
  • Cooking
  • Reliability and punctuality
  • Workplace safety
  • Product presentation
  • Point of sale proficiency
  • Merchandising displays
  • Product recommendations
  • Hospitality and accommodation
  • Sanitation practices
  • Customer engagement
  • Order taking accuracy
  • Inventory rotation
  • Point of sale systems
  • Accurate money handling
  • Allergen awareness
  • Sales expertise
  • Upselling strategies

Timeline

Deli Associate

B&G Italian Deli
01.2024 - 02.2025

Office Manager

Pro X Consulting Projects
12.2022 - 01.2024

Hotel Front Desk Clerk

Comfort Inn & Suites
02.2022 - 01.2023

Senior Hairstylist

Instyle Salon in JC Penney
11.2017 - 10.2022

Cosmetology License - Cosmetology

Florida Academy

Some College (No Degree) - Business Management

Florida SouthWestern State College

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Alyssa McGroarty