Alyssa Mckee
Sales Representative
Loxley,AL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Representative
Coastal Foods LLC.
Mobile, AL
10.2020 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Documented customer interactions using SalesForce to capture data in processing system.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Set up calendar with customer birthdays and other special events for personal touch.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Customer Service Associate
Shoe Station
Spanish Fort, AL
10.2016 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
High School Diploma -
Baker High School
Mobile, AL 08.2013 - 05.2017
Skills
Problem solving strength
Customer Relations
Performance improvement
Lead prospecting
Staff Training
Strategic planning
Retention strategies
Timeline
Sales Representative
Coastal Foods LLC.
10.2020 - Current
Customer Service Associate
Shoe Station
10.2016 - 06.2020
High School Diploma -
Baker High School
08.2013 - 05.2017