Alyssa McKenzie
Sykesville,MD
Summary
An experienced professional with a strong background in customer service, time management, and trend tracking. Adept at troubleshooting and finding effective solutions. Exceptional verbal and written communication skills, with a proven track record of cultivating positive relationships and surpassing goals. Seeking to expand skills and make a meaningful contribution to the company's success. Known for being hardworking, ethical, and detail-oriented. Reliable candidate prepared to tackle challenges by utilizing problem-solving and task prioritization abilities to drive team success.
Overview
6
6
years of professional experience
Work History
Occupational Therapy Assistant Student
Sheppard Pratt
03.2023 - 05.2023
- Documented, researched and resolved client issues
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Enhanced patient success with treatments by teaching them how to constructively channel emotional responses
- Helped patients deal with different situations through effective training on basic living skills
- Met unique needs of each patient, selecting and carrying out appropriate therapies
- Managed 6 clients every week personal and ran at least 2 group sessions with 30+ clients a week
Occupational Therapy Assistant Student
Autumn Lake Healthcare
01.2023 - 03.2023
- Helped clients deal with different situations through effective training on basic living skills
- Enhanced treatment program success by altering strategies based on client assessments
- Assisted with treatment planning by evaluating capabilities of physically, developmentally, or emotionally disabled clients
- Encouraged clients during therapy activities, monitoring, and documenting performance and progress.
- Managed 9-10 clients each day with various treatment activities and ran one group session with 5 clients each week.
Cashier/Pet Care Associate
Petsmart
08.2018 - 11.2020
- Worked with supervisory team to meet customer needs
- Kept clean, organized and well-stocked checkout areas
- Stocked store shelves and end-caps with merchandise
- Prevented behavioral incidents by remaining calm, exercising care and following proper procedures
- Treated every animal with personal care befitting status as beloved pets
- Lifted up to 55 pounds at once and used pallet jack to move heavier loads
Food Service Representative
High's
11.2016 - 07.2018
- Used POS cash register to accurately collect payments
- Sanitized surface areas and kitchen equipment to prevent infection or cross contamination
- Observed quality and safety standards for safe food-handling practices
- Maintained food supply, reported low-stock items and rotated stock
- Worked with minimal supervision and took initiative in problem-solving.
Education
Associate in Applied Science (A.A.S.) - Occupational Therapy Assistant -
Community College of Baltimore County
Catonsville, MD07.2023
Skills
- Excellent communication
- Ability to work under pressure
- Problem-Solving
- Time Management
- Active Listening
- HIPAA Compliance
- Documentation
- Multitasking and Organization
- Dependable and Responsible
Timeline
Occupational Therapy Assistant Student
Sheppard Pratt
03.2023 - 05.2023
Occupational Therapy Assistant Student
Autumn Lake Healthcare
01.2023 - 03.2023
Cashier/Pet Care Associate
Petsmart
08.2018 - 11.2020
Food Service Representative
High's
11.2016 - 07.2018
Associate in Applied Science (A.A.S.) - Occupational Therapy Assistant -
Community College of Baltimore County