Alyssa McMahon
Unionville,IA
Summary
Familiar with handling inbound calls. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination. Experienced in handling numerous projects at once while ensuring accuracy.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills.
Overview
4
4
years of professional experience
Work History
Machine Operator
Amcor
10.2024 - Current
- Operated packaging production equipment while maintaining safety, quality, and output standards.
- Monitored machine performance and adjusted settings to support consistent product specifications.
- Inspected finished rolls and cartons for defects, contamination, and process deviations.
- Completed line changeovers, setup, and cleanup according to standard operating procedures.
Teaching Assistant
Ottumwa Community Schools
08.2022 - 05.2023
- Supported classroom instruction by reinforcing lesson concepts and guiding students through assignments.
- Monitored student behavior and maintained orderly learning environment during daily activities.
- Prepared instructional materials and organized classroom resources for teacher-led lessons.
- Assisted students with individualized needs, adapting support to promote participation and understanding.
- Communicated with teachers to coordinate support for instructional and behavioral goals.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
Call Center Representative
TLC Associates
04.2022 - 08.2022
- Answered inbound calls and resolved customer questions using scripted support procedures.
- Documented call details accurately in CRM and updated customer records.
- Assisted customers with account inquiries, billing concerns, and service requests.
- Maintained professional phone etiquette while handling high-volume call queues.
- Verified customer information and followed authentication procedures before sharing account details.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School Diploma -
Moulton-Udell Community Schools
Moulton, IASkills
- Strong work ethic
- Good communication
- Problem-solving
- Computer skills
- Relationship building
- Critical Decision-making
- Documentation and reporting
- Multitasking and organization
- Written communication
- Time management
Timeline
Machine Operator
Amcor
10.2024 - Current
Teaching Assistant
Ottumwa Community Schools
08.2022 - 05.2023
Call Center Representative
TLC Associates
04.2022 - 08.2022
High School Diploma -
Moulton-Udell Community Schools