Alyssa McMurray
New Market,AL
Summary
Effective Student committed to learning, developing skills in graphic design with already developed skills. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Kroger
10.2020 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
Wait Staff Member
Rosie's Cantina
08.2022 - 11.2022
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Disney College Program Intern
Walt Disney World Resort
01.2022 - 07.2022
- Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Collaborated with team members to maintain cleanliness and organization of various areas within the park.
- Contributed to increased merchandise sales by showcasing products, offering recommendations, and processing transactions efficiently.
- Supported special events and promotions by assisting with set-up, execution, and breakdown processes.
- Managed inventory control procedures to ensure accurate counts and minimize product shrinkage.
- Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
- Remained flexible with scheduling demands, accommodating changes as needed during peak periods or special events.
Education
Associate of Arts - Graphic Design
Calhoun Community College
Tanner, AL09.2025
High School Diploma -
Buckhorn High School
New Market, AL12.2020
Skills
- Cash Counting
- Administrative Support
- Customer Service
- Complaint Resolution
- Cash Register Operation
- Staff Supervision
- Listening Skills
- Opening and Closing Procedures
- Order Management
- Order Accuracy
- Supply Restocking
- Time management expertise
- Strong teamwork
- Conflict resolution
- Interpersonal relations
- Creative thinking
- Social media savvy
- Attention to detail
- Leadership qualities
- Digital Design
- Graphic Design
- Image Manipulation
- Visual Design
- PC and Mac Platforms
- Photography Composition
- Logo Design
- Illustration
- Logo Creation
- Adobe Creative Suite
- Advertising Understanding
- Procreate Expertise
- Branding
- Deadline Adherence
- Stock Photography
- Image Editing
- Typography Design
Timeline
Wait Staff Member
Rosie's Cantina
08.2022 - 11.2022
Disney College Program Intern
Walt Disney World Resort
01.2022 - 07.2022
Front End Supervisor
Kroger
10.2020 - Current
Associate of Arts - Graphic Design
Calhoun Community College
High School Diploma -
Buckhorn High School