Alyssa Meddings
Milpitas,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sutter Health
01.2020 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
Servers Assistant
Big Al's Restaurant
04.2019 - 01.2020
CVS Department Lead / Clerk
CVS
04.2018 - 05.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed department projects and quality assurance.
Caption Call Agent
CaptionCall
05.2017 - 04.2018
Education
High School Diploma -
Mesa Verde High School & Another Choice Charter
Citrus Heights, CA05.2017
Skills
- System Updates
- Bookkeeping Support
- Reception Management
- Appointment Scheduling
- Insurance Verifying
- Patient Greeting
- Document Filing
- Payment Collection
- Insurance Verification
- Customer Service
- Office Administration
- Scheduling Appointments
- Medical Insurance
- HIPAA Compliance
- Eligibility Determination
- Sterilization Procedures
Timeline
Patient Service Representative
Sutter Health
01.2020 - Current
Servers Assistant
Big Al's Restaurant
04.2019 - 01.2020
CVS Department Lead / Clerk
CVS
04.2018 - 05.2019
Caption Call Agent
CaptionCall
05.2017 - 04.2018
High School Diploma -
Mesa Verde High School & Another Choice Charter