Alyssa Mellizo
Sioux Falls,SD
Summary
Customer-centered business manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature.
Overview
10
10
years of professional experience
Work History
Business Manager
R.A.K.S. Laser Studio, LLC
Ramona, CA
07.2024 - Current
- Developed marketing plans for new products or services offered by the company.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Facilitated communication between different teams within the organization through regular meetings.
- Designed strategies for improving the quality of services provided by the organization.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Analyzed market trends and identified new business opportunities.
- Ensured compliance with industry regulations and company policies.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Recommended process improvements that would reduce costs while increasing productivity.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Implemented CRM systems to improve customer service and retention rates.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
Insurance Claims Specialist
GEICO
Poway, CA
07.2021 - Current
- Collaborated with team members to identify trends in customer issues and develop solutions accordingly.
- Developed strategies for improving customer service standards within the department.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
- Participated in training sessions conducted by insurers on new products and services.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Resolved customer complaints related to insurance claim processing.
- Determined liability, compensability, and benefits due on each claim.
Certified Pharmacy Technician Supervisor
OptumRx Pharmacy Svcs
San Diego, CA
09.2014 - 07.2021
- Reviewed and approved medication orders for accuracy.
- Collaborated with physicians and other healthcare professionals to provide optimal patient care.
- Trained, supervised, and evaluated performance of pharmacy technicians.
- Provided guidance to staff on proper documentation requirements for patient profiles.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
Education
Associates of Business - Business Management
University of Arizona
Tucson, AZ02-2022
Skills
- Client Relationship Management
- Business Planning
- Business Development
- Strategic Planning
- Operations Management
- Customer Service
- Employee Management
- Customer Retention
- Budget Administration
- CRM Software
- Customer Relations
- Employee Scheduling
- Performance Management
- Schedule Preparation
- Budget Control
- Performance Evaluations
- Project Management
- Staff Management
Affiliations
I am a lover of the paranormal and history! I enjoy spending my free time wandering around my native San Diego County exploring all the historical sites, especially the haunted ones. I also love to read novels and spend time with my family.
Timeline
Business Manager
R.A.K.S. Laser Studio, LLC
07.2024 - Current
Insurance Claims Specialist
GEICO
07.2021 - Current
Certified Pharmacy Technician Supervisor
OptumRx Pharmacy Svcs
09.2014 - 07.2021
Associates of Business - Business Management
University of Arizona
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