Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Mendoza

New MIlford ,CT

Summary

Dedicated and compassionate customer service professional with over 3 years of experience in fast-paced environments. Proven ability to resolve issues effectively while maintaining a positive attitude. Strong communication skills and a commitment to providing exceptional service to enhance customer/patient satisfaction.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Bagelman
07.2022 - Current


  • Greet customers with a warm smile and friendly demeanor as they enter or call.
  • Resolve customer complaints while prioritizing customer satisfaction and loyalty.
  • Manage a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Handle cash, credit, and debit transactions while maintaining accuracy.
  • Assist with inventory management and restocking as needed.
  • Maintain a clean and organized work area.
  • Take customer orders over the phone, ensuring all details are captured accurately.

Customer Service

Brickhouse
04.2019 - 08.2022
  • Take and process customer food orders accurately, confirming all details.
  • Collaborate with kitchen staff to ensure timely order preparation and delivery.
  • Restock supplies and ingredients as necessary to maintain workflow.
  • Keep your work area clean, organized, and well-maintained at all times.
  • Accurately process customer transactions, including cash, credit, and debit payments.
  • Greet customers warmly and ensure they have everything they need.

CNA Student

Candlewood Health and Rehab
05.2021 - 11.2021
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Improved patient comfort by providing compassionate and empathetic care.

Education

High School Diploma -

New Milford High School
New Milford, CT
06.2020

Skills

    Team collaboration

    Calmness in high stress situations

    Attention to detail

    Receptive to feedback

    Strong work ethic

    Dependable

    Multitasking

    Customer relationship management

    Organized

    BLS certified

Timeline

Customer Service Manager

Bagelman
07.2022 - Current

CNA Student

Candlewood Health and Rehab
05.2021 - 11.2021

Customer Service

Brickhouse
04.2019 - 08.2022

High School Diploma -

New Milford High School

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Alyssa Mendoza