Alyssa Menner
Half Moon Bay,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Safeway. Skilled in staff management and problem-solving, achieving significant improvements in team efficiency and customer engagement. Expert in fostering relationships and mentoring teams, demonstrating exceptional team leadership and customer service abilities.
Overview
7
7
years of professional experience
Work History
Department Manager
Safeway
11.2021 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Server
Table of Plenty
02.2018 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Education
Associate of Arts - Fashion Merchandising
Canada College
Redwood City, CA06.2023
High School Diploma -
Mercy High School
Burlingame, CA06.2021
Skills
Customer Service
Staff Management
Team Supervision
Problem-Solving
Training and mentoring
Customer Engagement
Goals and performance
Flexible Schedule
Personnel training and development
Relationship building and management
Product restocking
Team Leadership
Crocheting, Embroidery, Archery, swimming
I've been crocheting for a couple years now. my mom taught me how to knit but I self taught crocheting. I enjoy making blankets and scarfs for family members and friends as well as myself. I recently learned how to embroider clothes so I've been adding little designs to clothing items. I've been swimming since I was 8 and loved being in water ever since, I like to think of myself as a fish descendent. A couple months ago I took up archery because I wanted to pretend I was in the hunger games and actually ended up really enjoying it, being in nature and just focusing on getting the arrow to fly to a certain point, kind of like a game.
Timeline
Department Manager
Safeway
11.2021 - Current
Server
Table of Plenty
02.2018 - 03.2021
Associate of Arts - Fashion Merchandising
Canada College
High School Diploma -
Mercy High School
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