Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Michaels

Staunton,DC

Summary


Professional with proven expertise in coordinating and delivering impactful training programs. Known for fostering strong team collaboration and adapting to changing needs to ensure optimal outcomes. Possesses skills in curriculum development, instructional design, and performance analysis. Reliable and results-driven, consistently enhancing organizational effectiveness through targeted training initiatives.

Overview

9
9
years of professional experience

Work History

Training Coordinator

Texas Roadhouse
05.2025 - Current
  • Supported development of training materials and resources for various programs.
  • Assisted in scheduling and coordinating training sessions for staff and participants.
  • Maintained records of training activities and participant progress using management software.
  • Facilitated communication between trainers and trainees to enhance learning experiences.
  • Researched best practices in training methodologies to support program effectiveness.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.

Assistant Manager

Planet Fitness
01.2022 - 06.2024
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Supported team in executing strategic initiatives to improve customer satisfaction and service efficiency.
  • Coordinated scheduling and staffing to optimize workflow and meet operational demands.
  • Facilitated communication between departments to enhance collaboration and information sharing.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Mechanical Technician

Penny Plate
09.2020 - 08.2023
  • Operated and maintained mechanical systems, ensuring optimal performance and safety compliance.
  • Diagnosed equipment malfunctions, implementing effective solutions to minimize downtime.
  • Collaborated with engineering teams to enhance machinery design and functionality.
  • Conducted routine inspections and preventative maintenance on mechanical components.
  • Assisted in training new technicians on safety protocols and operational procedures.
  • Resolved mechanical issues using both technical and manual skills.

Customer Service Representative

Walmart
01.2017 - 05.2020
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new team members on service protocols and company policies, improving team performance.
  • Streamlined checkout procedures, reducing wait times and increasing transaction efficiency.
  • Analyzed customer feedback to identify trends, leading to improved service strategies.
  • Collaborated with management to implement promotional campaigns, boosting sales during peak seasons.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Welding - Welding

Blue Ridgeg Community College
Weyers Cave, VA
06-2020

CNA - Nursing

Valley Carrer And Technical Center
Fishersville, VA
05-2018

High School Diploma -

Wilson Memorial High School
Fishersville, VA
06-2017

Skills

  • Verbal and written communication
  • Coaching and mentoring
  • Virtual training
  • Presentation
  • Learning management systems
  • Leadership training
  • New hire on-boarding
  • Project management
  • Coaching and development

Timeline

Training Coordinator

Texas Roadhouse
05.2025 - Current

Assistant Manager

Planet Fitness
01.2022 - 06.2024

Mechanical Technician

Penny Plate
09.2020 - 08.2023

Customer Service Representative

Walmart
01.2017 - 05.2020

Welding - Welding

Blue Ridgeg Community College

CNA - Nursing

Valley Carrer And Technical Center

High School Diploma -

Wilson Memorial High School

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