Alyssa Mignone
Derry,USA
Summary
Highly driven and accomplished multi-department manager seeking to leverage my professional experience and knowledge in a new field while applying my passion for customer relations to drive a positive experience and sales reflective of company goals.
Overview
16
16
years of professional experience
Work History
Sales & Estimating Manager
Cambridgeport Air Systems
01.2022 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups..
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Organizing and attending Tradeshows to showcase our products to build existing and new client relationships.
- Organized regular team meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased win rate on bids by conducting thorough process development and competitor analysis.
Area Service Manager
Red Heat Tavern / Burton's LLC
05.2018 - 01.2022
- Manage operational and financial responsibilities for 5 Red Heat Tavern locations
- Hire, train and continuously develop management team
- Ensure quality while maintaining brand objectives and standards
- Manage profit and loss statements in conjunction with General Managers while driving sales
- Develop and maintain service training materials
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Marketing & Design
Red Heat Tavern / Burton's LLC
11.2016 - 01.2022
- Develop and execute marketing campaigns from idea to distribution
- Tracks ROI and effectiveness for developed campaigns and promotions
- Conducts research and analysis of guest and competitor behavior to adjust campaigns to produce sales and generate leads
- Creates and executes social media schedule and content while building engagement through guest communication
- Organization and marketing of in-store and off-site promotional events
- Ensure guest satisfaction by maintaining loyalty program, resolving guest complaints and implementing guest initiatives
Hospitality & Employee Relations
Red Heat Tavern / Burton's LLC
11.2016 - 05.2018
- Develop and cultivate culture of hospitality for both team member and guests
- Oversee team member incentive program and organizing team building events
- Develop guest initiatives to engage guests and solicit feedback
- Lead new store openings and assist in administrative responsibilities
Bartender
Red Heat Tavern / Burton's LLC
11.2015 - 11.2016
- Ensure positive guest experience while maintaining brand standards
- Build strong relationship with loyal guests
- Cash handling and drawer balancing
Server/Lead Trainer
Smokey Bones
01.2009 - 12.2015
- Ensure positive guest experience while maintain brand standards
- Cash handing
- Develop, distribute and train current and new team members
Education
Business Management - Accounting Minor
Northern Essex Community College
Haverhill, MASkills
- Guest Relations & Satisfaction
- Leadership & Team Management
- Clear Communication & Attention to Details
- Computer & Administration Skills (Microsoft Word, Excel, PowerPoint)
- Graphic Design
- Marketing
- Schedule Management
- Public Relations
- Sales & Budget Management
- Vendor Management
- Conflict Resolution
References
Available Upon Request
Timeline
Sales & Estimating Manager
Cambridgeport Air Systems
01.2022 - Current
Area Service Manager
Red Heat Tavern / Burton's LLC
05.2018 - 01.2022
Marketing & Design
Red Heat Tavern / Burton's LLC
11.2016 - 01.2022
Hospitality & Employee Relations
Red Heat Tavern / Burton's LLC
11.2016 - 05.2018
Bartender
Red Heat Tavern / Burton's LLC
11.2015 - 11.2016
Server/Lead Trainer
Smokey Bones
01.2009 - 12.2015
Business Management - Accounting Minor
Northern Essex Community College
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