Alyssa Miller
Rio Rancho
Summary
Nursing professional with over 8 years of experience in acute care hospital unit, focused on patient care, quality initiatives, and team leadership. Strong skills in clinical decision-making, patient advocacy, and care planning in the inpatient setting as well as working closely with case managers to ensure continuation of care in the outpatient setting. Dependable in high-pressure environments with commitment to achieving optimal patient outcomes. Very familiar with the implication for, and administration of TPN and lipids.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Charge Nurse, Progressive Care Unit
Presbyterian Rust Medical Center
04.2024 - Current
- Coordinate nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conduct daily shift briefs to inform staff of changes in patient care assignments.
- Mentor and supervise junior nurses, fostering a supportive and professional work environment.
- Optimize patient satisfaction through timely response to concerns and effective communication among staff members.
- Promote a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborate with other healthcare professionals to provide quality patient care.
- Serve as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Coordinate discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Contribute significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
- Collaborate with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Maintain high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
Registered Nurse
Presbyterian Rust Medical Center
03.2016 - Current
- Provided compassionate and high quality care to 4-5 patients at a time in a high acuity neuro/bariatric stepdown unit with various health conditions and comorbidities
- Utilize nursing process to perform assessments, administer medication, and provide treatments and nursing actions to promote healing and recovery of patients
- Accurately document all elements of nursing care, such as assessments, treatments, medications, discharge instructions and follow-up care using electronic medical record
- Collaborated with various members of healthcare team such as doctors, wound care specialists and physical therapists to ensure that all aspects of care are addressed during admission
- Ensured that safe and appropriate discharge plans are in place prior to discharge
- Utilized therapeutic and empathetic communication while communicating with patients
- Worked diligently to ensure that all orders were carried out in a timely manner, and that new orders were acknowledged and completed as they were received
- Administered medications following the 6 rights of medication administration at all times
- Identified patients who were high risk for deterioration and implemented interventions to correct various critical health situations
- Fulfilled role of relief charge, supporting nurses on the unit while ensuring that discharges are completed in a timely manner, while also evaluating patient care needs and maintaining patient flow
- Managed staffing changes and needs throughout shift
Registered Nurse
Kindred Hospital
12.2016 - 02.2018
- Provided care to 6 patients in long term acute care hospital unit
- Provided care to patients with tracheostomies
- Provided care to patients on ventilators
- Managed very complex chronic wounds
- Cared for patients receiving long term antibiotics
- Worked in small 3 bed intensive care unit within Kindred hospital
Customer Service Representative
SITEL Worldwide
05.2009 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelors Of Science In Nursing - Nursing
University of New Mexico
Albuquerque, NM08.2016
Skills
- Critical thinking and problem solving
- Teamwork and dependability
- Time Management
- Professional Development
- Attention to detail
- Decision-making
- Clinical leadership
- Care coordination
- Compassionate and patient
- Calm and composed
- Quality improvement
- Discharge planning
- Personal integrity
Certification
RN license: RN-85503
Accomplishments
Preceptor
Clinical Practice Leader
Additional Information
In the process of relocating to Dallas, TX area
Timeline
Charge Nurse, Progressive Care Unit
Presbyterian Rust Medical Center
04.2024 - Current
Registered Nurse
Kindred Hospital
12.2016 - 02.2018
Registered Nurse
Presbyterian Rust Medical Center
03.2016 - Current
Customer Service Representative
SITEL Worldwide
05.2009 - 11.2016
Bachelors Of Science In Nursing - Nursing
University of New Mexico
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