Alyssa Millizer
Union,IA
Summary
Resourceful and personable Service Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines. I began in health care right out of high school. I thrived in the fast-paced environment and of course helping those in need. Once I became pregnant with my beautiful daughter I stepped away from CNA work to have more time at home. I accepted a position with Optimae Life Services as team lead. The switch from direct physical care to mental healthcare was a change to say the least, but I never expected to fall in love with community services work like I have. I was in my position as Team Lead for less than a year before being promoted to Services Coordinator, doing the work i love so much now at Optimae Life Services. I am excited to see where my customer care/community services knowledge can grown and expand as well as embark on a new journey!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Coordinator Supervisor
Optimae Life Services
01.2020 - Current
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Assessed customer needs and developed solutions to meet needs.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Partnered with local organizations to expand access to social and community services.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Advocated for social and community service programs to increase awareness and funding.
Team Leader
Optimae Life Services
04.2019 - 01.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Lead CNA
State Center Specialty Care
04.2014 - 04.2019
- Scheduled staff
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Education
High School Diploma -
West Marshall High School
State Center, IA05.2014
Skills
- Coordinate and approve all admission and funding procedures including gathering all intake information, service planning, and completing assessment
- Coordinate and lead the service delivery and service planning process to ensure the provision of services based on customer desires and goals
- Coordinate and lead staff coaching using pro-active problem-solving, team-based methods for customer-driven services, and monthly staff plans of development
- Coordinate maintenance of comprehensive customer records in compliance with DIA, DHS, CARF, and other applicable standards
- Coordinate services and procedures to provide for the health and safety of the customer
- Maintain human and civil rights in a manner consistent with Optimae LifeServices’ mission and core values
- Coordinate all transfers and discharges with customers, including discharge planning, future service planning and review
- Work in coordination with administration to market Optimae LifeServices’ services, collect data and maintain a management information system, design, measure and implement needed improvements, and recognize accomplishments
- Provide direct service when it is necessary to meet the customers health and safety needs
- Provide on-call support by carrying a cell phone and/or pager when service needs dictate Respond to calls in a timely matter and be available to provide service to customers when needed
- Perform other tasks as needed
- Corrective Actions
- Marketing Brochures
- Service Accounts
- Email Correspondence
- Inventory Control Processes
- Service Requests
- Customer Expectations Management
- Customer Relationships
- Cost Control
Certification
- Medication Manager
- Dependent Adult Abuse Training
- Child Abuse Training
Timeline
Service Coordinator Supervisor
Optimae Life Services
01.2020 - Current
Team Leader
Optimae Life Services
04.2019 - 01.2020
Lead CNA
State Center Specialty Care
04.2014 - 04.2019
High School Diploma -
West Marshall High School
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