Alyssa Mims
Seminole,FL
Summary
I’m a highly task-oriented Underwriting Assistant with over five years of experience in the P&C insurance industry, specializing in commercial and Garage lines. I thrive on organization and keeping busy operations moving smoothly, whether that means managing tight renewal deadlines or ensuring policy transactions are processed accurately. I take a lot of pride in my work ethic, and I’m looking to bring my strong attention to detail, carrier-agent coordination skills, and problem-solving focus to a new team.
Overview
8
8
years of professional experience
Work History
Underwriting Assistant
Cox Specialty Markets
Troy, OH
08.2024 - Current
- Policy Administration: Manage daily policy transactions from start to finish across P&C and Garage lines, including binding coverage, issuing new policies, processing endorsements, and handling cancellation
- Underwriting Support: Prepare and load upcoming renewal accounts into the system—with a heavy focus on detailing specialized garage operations and dealer risks—to keep the pipeline moving smoothly.
- Billing & Accounting: Process premium payments and serve as the main point of contact for resolving client billing, invoicing, and accounting questions.
- Claims Handling: Gather initial claim details from clients and promptly report them to carriers to get the P&C or garage claims process started.
- Client Service: Answer incoming inquiries from clients and agents, providing clear explanations regarding policy status, specialized coverages, and account changes.
Technical Assistant
Hull & Company
06.2021 - 08.2024
- Application Review: Reviewed new applications for accuracy and coordinated directly between agents and carriers to secure missing or required risk information.
- Endorsement Processing: Processed and issued all monetary and non-monetary policy endorsements within strict carrier timelines.
- Agent Support: Served as a reliable point of contact for agents, handling phone and email inquiries regarding account status and policy details.
- Team Collaboration: Maintained clear, proactive communication with both internal teams and external contacts to keep the submission pipeline moving.
Communications Officer/ Switchboard Operator
Lifeworks Wellness Center
11.2020 - 06.2021
- Call Routing & Public Announcements: Directed incoming calls to the correct internal departments and managed the overhead PA system for critical notifications.
- Clerical Support & Database Management: Handled daily office operations, including sorting mail, typing documents, and regularly updating the company phone directory.
Dog Daycare Attendant
Bark Life Inc
11.2019 - 11.2020
- Animal Care & Safety: Supervised daily exercise, structured play, and individual dietary routines to ensure a secure environment for up to 60 pets daily.
Cashier/Cook
Rosatis Pizza
08.2018 - 10.2019
- POS Operations & Customer Service: Operated the cash register and POS system with high accuracy while handling high-volume customer orders and inquiries.
Customer Service Associate
Jcpenney
Dunedin
08.2018 - 10.2019
- Retail & Promotional Sales: Processed retail transactions accurately using the POS system while assisting customers and promoting store rewards programs.
Education
High School Diploma - undefined
Dunedin High school
Dunedin, FL05.2020
Skills
- Commercial & P&C Insurance
- Garage Liability & Dealer Risks
- Policy Lifecycle Management
- Renewal Pipeline Tracking
- Billing & Account Reconciliation
- Carrier-Agent Coordination
- Attention to Detail
Timeline
Underwriting Assistant
Cox Specialty Markets
08.2024 - Current
Technical Assistant
Hull & Company
06.2021 - 08.2024
Communications Officer/ Switchboard Operator
Lifeworks Wellness Center
11.2020 - 06.2021
Dog Daycare Attendant
Bark Life Inc
11.2019 - 11.2020
Cashier/Cook
Rosatis Pizza
08.2018 - 10.2019
Customer Service Associate
Jcpenney
08.2018 - 10.2019
High School Diploma - undefined
Dunedin High school