Alyssa Minger
Franklin,WI
Summary
Technical management professional prepared for demanding projects. Proven track record in driving technology initiatives, ensuring timely delivery, and aligning with business goals. Strong focus on team collaboration and delivering impactful results. Adept at navigating dynamic environments, leveraging expertise in project planning, risk management, and stakeholder communication. Known for adaptability and reliability in achieving project success.
Overview
14
14
years of professional experience
Work History
Technical Project Manager, Electronic Receivables Applications
U.S. Bank of Milwaukee, WI
04.2018 - Current
- Responsible for implementation of Treasury Management Technical Product Suite E-Payment Services and eBill Services applications
- Lead large, complex implementations in a customer focused, efficient, and effective manner
- Collaborate with internal and external stakeholders to gather detailed requirements and define payment platform functionalities
- Complete technical build for each application and work closely with client, vendors, and internal partners to complete additional integrations
- Proactively communicate project updates, risks, and dependencies to stakeholders, managing their expectations and ensuring alignment
- Mentor and train team members on payment systems, processes, and implementations
- Address client and stakeholder concerns and resolve conflicts to ensure project success and customer satisfaction
- Monitor and analyze platform performance, identifying opportunities for optimization and enhancement
- Build and maintain strong relationships with key stakeholders, including high-value clients, vendors, and executive management
Project Analyst, Healthcare Servicing Support
U.S. Bank of Milwaukee, WI
08.2014 - 04.2018
- Responsible for servicing and support of the Treasury Management Healthcare Products Suite, Payment Consolidator
- Evaluate complex servicing requests, work with multiple product partners to determine the cause, resolve the issue in a timely and customer-focused manner
- Communicate findings to ensure the organization learns from pertinent occurrences
- Communicate with customers, build relationships, and provide detailed requirements and sustained awareness of the servicing event
- Maintain and enhance customer relationships through the effective servicing of treasury management services
- Modify and assist with training for customer's billing staff
- Assisted with Retail Lockbox work orders for general maintenance requests and Coupon Testing for a time (September2015 – January2016)
Clinical Information Analyst, Behavioral Health Services
Lake County Health Department (LCHD) of Waukegan, IL
07.2010 - 08.2014
- Responsible for organizing, planning, training, executing, controlling, implementing, and evaluating the electronic health record (EHR)
- Performed job functions under minimal supervision and in a professional manner with a high level of expertise
- Provided direct system support to all programs in the Behavioral Health (BH) service area
- Conducted analysis of business and user needs
- Coordinated the review and updating of EHR procedure manual
- Documented requirements and worked closely with software vendor and/or internal Management Information Systems (MIS) department to implement solution
- Created ad-hoc queries and statistical reports as requested/needed
- Trained and updated the service area clerical, professional and medical staff to utilize the EHR software and reporting utility
- Provided extensive working knowledge of service area grants to aid in data collection and reporting
- Assisted in the interpretation and analysis of management data to maintain accuracy of the billing information and to effect improvements and be in compliance with funding source requirements and standards
- Identified electronic medical record deficiencies
- Acquired and utilized knowledge of the LCHD NextGen system to accurately and effectively coordinate requirements between the LCHD providers, coordinators, front desk, MIS staff and the funding agencies
- Acted as liaison between Billing, Registration, Clinic and Health Information departments regarding coding, reimbursement, and data entry issues
Education
Bachelor of Arts - Information Systems; Minor: Geography
Carthage College
Kenosha, Wisconsin05.2004
Skills
- Project leadership
- Technical project planning
- Project management
- E-Payment Service
- eBill Service
- Atlassian JIRA
- Hyland OnBase
- Hogan
- Microsoft Suite [Word, Excel, Access, PowerPoint, FrontPage, Outlook, Visio, Project]
Timeline
Technical Project Manager, Electronic Receivables Applications
U.S. Bank of Milwaukee, WI
04.2018 - Current
Project Analyst, Healthcare Servicing Support
U.S. Bank of Milwaukee, WI
08.2014 - 04.2018
Clinical Information Analyst, Behavioral Health Services
Lake County Health Department (LCHD) of Waukegan, IL
07.2010 - 08.2014
Bachelor of Arts - Information Systems; Minor: Geography
Carthage College
Similar Profiles
Shivam MehtaShivam Mehta
Private Practice (Intramural) at Milwaukee, WIPrivate Practice (Intramural) at Milwaukee, WI
Jonathan NashJonathan Nash
Materials Handler at Staff Up - Milwaukee WIMaterials Handler at Staff Up - Milwaukee WI
Temone WinslowTemone Winslow
Caregiver at Milwaukee, WICaregiver at Milwaukee, WI
Shawn DAmicoShawn DAmico
Package Handler at RDI MarketingPackage Handler at RDI Marketing
Sean M ChojnackiSean M Chojnacki
Automotive Mechanic at Luckey's Tire & ServiceAutomotive Mechanic at Luckey's Tire & Service