Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Minton

Newark,OH

Summary

Dynamic professional with extensive experience at NiSource as a Gas Controller and Emergency Dispatcher. Proven ability in operational planning and customer service, enhancing efficiency and response times. Skilled in valve operation and data analysis, with a strong focus on compliance and safety. Recognized for fostering team morale and building relationships in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Gas Controller

NiSource
08.2025 - Current
  • Monitored gas flow rates to ensure compliance with safety regulations and operational standards.
  • Analyzed data from monitoring systems to optimize gas distribution and improve efficiency.
  • Documented operational changes and updates in compliance records for regulatory audits.
  • Maintained accurate records of daily operations, contributing to efficient report generation for management review.
  • Reduced risk of incidents by promptly responding to alarms and initiating corrective actions.

Emergency Dispatcher

NiSource
08.2023 - 08.2025
  • Operated multi-line phone systems to receive emergency calls and dispatch appropriate responders.
  • Assessed caller needs rapidly to determine priority levels for response units.
  • Utilized computer-aided dispatch (CAD) software for routing and tracking emergency incidents.
  • Coordinated communication between emergency teams and public safety personnel during critical situations.
  • Assisted in training new dispatchers on protocols, systems, and effective communication techniques.
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
  • Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.

Night Auditor

Holiday Inn
10.2022 - 08.2023
  • Processed nightly financial reports to ensure accurate revenue tracking and auditing.
  • Reconciled daily cash drawers, maintaining accountability for all transactions.
  • Managed guest check-ins and check-outs efficiently during peak hours.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Monitored security systems to safeguard property and ensure guest safety overnight.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

Office Specialist

Ohio Health
06.2021 - 07.2022
  • Supported daily office operations by managing incoming correspondence and directing inquiries to appropriate personnel.
  • Assisted in maintaining organized filing systems to enhance document retrieval efficiency.
  • Facilitated communication between departments by distributing information and updates promptly.
  • Operated office equipment such as printers and copiers, ensuring proper functioning for team use.
  • Contributed to inventory management by monitoring supplies and requesting replenishments as needed.
  • Participated in training sessions to learn software applications essential for administrative tasks.
  • Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Facilitated drug testing and breath alcohol testing for multiple employers.

Education

Musical Theater

Licking Heights High School
Pataskala, OH
07.2020

Skills

  • Valve operation
  • Microsoft office
  • Operational planning
  • Asset management
  • Customer service
  • Organization
  • Keyboarding skills
  • Verbal and written communication
  • Office administration
  • Multi-line phone systems
  • HIPAA guideline compliance
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel

Timeline

Gas Controller

NiSource
08.2025 - Current

Emergency Dispatcher

NiSource
08.2023 - 08.2025

Night Auditor

Holiday Inn
10.2022 - 08.2023

Office Specialist

Ohio Health
06.2021 - 07.2022

Musical Theater

Licking Heights High School

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Alyssa Minton