Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Mixon-Ward

Lancaster,CA

Summary

Professional with comprehensive experience. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with a focus on integrity and accountability.

Overview

8
8
years of professional experience

Work History

Member Services Officer II

Logix Federal Credit Union
06.2021 - 06.2024
  • Coordinated cross-departmental communication to streamline workflow and improve collaboration.
  • Mentored junior staff on best practices and effective problem-solving techniques.
  • Collaborated with clients to determine financial needs and recommend suitable loan products based on individual circumstances.
  • Developed strong relationships with clients, up to 50 per day, enhancing customer satisfaction through effective communication and personalized service.
  • Reviewed financial documentation for accuracy, ensuring timely processing of loans and transactions while adhering to company policies.

Teller

Wells Fargo
11.2017 - 06.2021
  • Knowledge of proper cash handling procedures while ensuring cash drawer is balanced and all supporting documentation is in line with client transactions
  • Following all bank financial and security regulations and procedures
  • Demonstrating a genuine client – centric service culture that ensures customer satisfaction levels are elevated and maintained
  • Trained and mentored new and existing tellers, enhancing team performance and customer service skills.
  • Developed training materials for staff development initiatives, promoting continuous learning culture.

Assistant Manager

Genesis Beauty Supply
09.2016 - 11.2017
  • Implemented inventory management procedures to streamline stock replenishment and reduce discrepancies.
  • Enhanced customer experience by developing and executing promotional events tailored to target audience.
  • Collaborated with vendors to negotiate favorable terms, improving product availability and pricing strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

William J. Pete Knight High School
Palmdale, CA
05.2015

Skills

  • Self-motivated
  • Product knowledge
  • Top-rated sales performance
  • Organized multitasker
  • Teamwork and collaboration
  • Flexible and adaptable
  • Customer oriented
  • In-depth banking knowledge
  • Banking operations proficiency
  • Compliance, banking laws, and regulations

Timeline

Member Services Officer II

Logix Federal Credit Union
06.2021 - 06.2024

Teller

Wells Fargo
11.2017 - 06.2021

Assistant Manager

Genesis Beauty Supply
09.2016 - 11.2017

High School Diploma -

William J. Pete Knight High School

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