Alyssa Mixon-Ward
Lancaster,CA
Summary
Professional with comprehensive experience. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with a focus on integrity and accountability.
Overview
8
8
years of professional experience
Work History
Personal Banker
UMe Credit Union
Burbank, CA
09.2025 - Current
- Processed loan applications efficiently, ensuring compliance with credit union policies and regulations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Member Services Officer II
Logix Federal Credit Union
06.2021 - 06.2024
- Coordinated cross-departmental communication to streamline workflow and improve collaboration.
- Mentored junior staff on best practices and effective problem-solving techniques.
- Collaborated with clients to determine financial needs and recommend suitable loan products based on individual circumstances.
- Developed strong relationships with clients, up to 50 per day, enhancing customer satisfaction through effective communication and personalized service.
Teller
Wells Fargo
10.2017 - 06.2021
- Knowledge of proper cash-handling procedures, while ensuring the cash drawer is balanced and all supporting documentation is in line with client transactions.
- Following all bank financial and security regulations and procedures.
- Trained and mentored new and existing tellers, enhancing team performance and customer service skills.
- Developed training materials for staff development initiatives, promoting a continuous learning culture.
Education
High School Diploma -
William J. Pete Knight High School
Palmdale, CA05.2015
Skills
- Self-motivated
- Product knowledge
- Top-rated sales performance
- Organized multitasker
- Teamwork and collaboration
- Flexible and adaptable
- Customer oriented
- In-depth banking knowledge
- Banking operations proficiency
- Compliance, banking laws, and regulations
Timeline
Personal Banker
UMe Credit Union
09.2025 - Current
Member Services Officer II
Logix Federal Credit Union
06.2021 - 06.2024
Teller
Wells Fargo
10.2017 - 06.2021
High School Diploma -
William J. Pete Knight High School