Alyssa Molen
Mansfield
Summary
Project coordination and operations professional with nearly five years of experience managing cross-functional workflows, supporting revenue-generating B2B teams, coordinating client deliverables, and improving business processes. Proven success managing customer portfolios exceeding $20K in monthly revenue, maintaining strong client retention, training employees, and keeping projects on schedule from contract through completion.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Client Success & Operations Support Specialist
Big T Branding, Inc.
Grand Prairie
10.2021 - Current
- Coordinate 20–30 customer projects each month, partnering with production, graphics, accounting, and leadership to ensure accurate and timely fulfillment.
- Manage the full customer lifecycle from prospecting and contract completion through production, renewals, and ongoing account support.
- Promote strong customer relationships by resolving production delays and account issues through cross-functional collaboration and proactive communication.
- Promoted to Trainer based on performance; onboarded and mentored 15+ new employees while developing training guides, email templates, and sales resources still used by the team.
- Serve as a trusted resource for coworkers by assisting with customer escalations, sales strategy, contracts, and company processes.
- Maintain shared inboxes, customer documentation, contracts, and sales tracking spreadsheets to ensure accurate records and workflow.
- Generate 1–3 new B2B sales per day, selling advertising packages ranging from $595–$3,000, with a personal best of 42 sales in one month.
B2B Sales Representative
Top Sports Production
Mansfield
01.2021 - 09.2021
- Conducted 100–150 outbound B2B calls daily to identify sponsorship opportunities for local high school athletic programs.
- Closed approximately 30 sponsorship accounts per month, managing the sales process from proposal and contract preparation through production handoff.
- Built strong relationships with business owners using a consultative sales approach focused on trust, education, and long-term partnerships.
- Maintained accurate account records, sponsorship documentation, and distribution partner information to support project execution.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 08.2023 - 07.2026
Skills
- Client relationship management
- Project coordination
- Operations support
- Account management
- Cross-functional collaboration
- Process improvement
- Documentation & record management
- Contract administration
- Time management
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- DocuSign
- Adobe Acrobat
Timeline
Bachelor of Science - Business Management
Western Governors University
08.2023 - 07.2026
Client Success & Operations Support Specialist
Big T Branding, Inc.
10.2021 - Current
B2B Sales Representative
Top Sports Production
01.2021 - 09.2021