Alyssa Molina
San Marcos,CA
Summary
Highly motivated and committed Customer Service Professional with six years of experience in assisting with daily operations and procedures, helping customers with questions and complaints, giving customers information about products and services, taking orders, and completing administrative tasks. Skilled in resolving customer inquiries and issues, processing payments, maintaining customer satisfaction, and handling inbound and outbound calls.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Food Clerk Cashier
Albertsons Company
02.2020 - Current
- Highly ranked cashier in workplace, with efficiency rated in 90 percentiles.
- Resolve customer inquiries and complaints by providing excellent customer service and problem-solving techniques resulting in client satisfaction and providing efficient services
- Resolve customer inquiries and complaints by providing excellent customer service and problem-solving techniques resulting in client satisfaction and providing efficient services.
- Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions.
- Enhanced customers' experiences by anticipating needs and resolving service concerns.
- Cleaned, organized, and restocked multiple front-end lanes each day.
- Boosted customer retention by explaining and enrolling into loyalty and rewards programs.
- Enabled strong sales by keeping lines clean, organized, and well-merchandised.
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
- Satisfied customers with quick and comprehensive support for all needs.
- Covered multiple store areas by cross-training in different roles such as Pharmacy, floral department, and GM stocking department.
- Experience with money orders and Western Union transactions
Barista
Starbucks
08.2021 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service, able to make as many as 20 food/drink orders in less than 30 min.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled line and crowd with quick, efficient service.
Cashier/Food Clerk
Vons
04.2017 - 02.2020
- Resolve customer inquiries and complaints by providing excellent customer service and problem-solving techniques resulting in client satisfaction and providing efficient services.
- Resolve customer inquiries and complaints by providing excellent customer service and problem-solving techniques resulting in client satisfaction and providing efficient services.
- Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions.
- Enhanced customers' experiences by anticipating needs and resolving service concerns.
- Cleaned, organized, and restocked multiple front-end lanes each day.
- Boosted customer retention by explaining and enrolling into loyalty and rewards programs.
- Enabled strong sales by keeping lines clean, organized, and well-merchandised.
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.
- Satisfied customers with quick and comprehensive support for all needs.
- Covered multiple store areas by cross-training in different roles such as Pharmacy, floral department, and GM stocking department.
Education
AS - Business Administration
Palomar College
06.2016
High school diploma -
Brawley High School
06.2016
Skills
- Conflict Management
- Communication Skills
- Barista Experience
- Customer focus & orientation — Proficient
- Willingness to learn new roles of work
Certification
Food Handlers Card - Starbucks 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Starbucks
08.2021 - 09.2021
Front End Food Clerk Cashier
Albertsons Company
02.2020 - Current
Cashier/Food Clerk
Vons
04.2017 - 02.2020
AS - Business Administration
Palomar College
High school diploma -
Brawley High School
Food Handlers Card - Starbucks 2023
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