Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Molpus

Malakoff

Summary

Dedicated professional with strong collaboration skills and a proven ability to perform under pressure. Demonstrates critical thinking and effective communication, ensuring high-quality outcomes in challenging environments.

Overview

5
5
years of professional experience

Work History

Flight Attendant

Republic Airways
Louisville
10.2024 - 05.2025
  • Ability to remain calm in critical situations.
  • Understanding and performing emergency procedures, evacuation protocols.
  • Communicating and understanding diverse passengers.
  • Paying attention to the safety of all passengers and controlling intense situations between others.
  • Effectively work with other crew members.
  • Adapt to change in the everyday environment.
  • Promote airlines' amenities and benefits to passengers.
  • Understand medical precautions and procedures.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Responded to medical emergencies as needed during flights.

Customers Service/ Sales Agent

Eevelle
Carlsbad
04.2021 - 07.2023
  • Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty.
  • Exceed call monitoring expectations through accurate reporting and processing.
  • Obtained referrals from existing clients to generate new business, boosting overall sales.
  • Exceptional computer skills.
  • Selected correct products based on customers' needs, product specifications, and applicable regulations.
  • Multitasking calls, incoming emails, and active agent chats.
  • Promoted the conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Drive Up and Go

Tomb Thumb
02.2020 - 08.2020
  • All orders were shopped in a timely manner.
  • Provide customer assistance during shopping.
  • Memorize where products are located, and how much they cost throughout the store.
  • Answer multiple calls at once with customers.
  • Knowing the best substitution of products in the price range of the customers' needs.
  • Take orders to the customer's car while in a shop.
  • Earned Employee of the Week 2 out of 3 times a month in our department.
  • Earned a lead role as night manager.

Education

High School Diploma -

North Forney High School
05-2020

Skills

  • Effective customer communication
  • Providing feedback
  • Visual displays
  • Customer account management
  • Billing procedures
  • Cold calling
  • Client service and support
  • High-volume environments
  • Correcting discrepancies
  • Call volume analysis
  • Medical assistance
  • Team collaboration
  • Passenger safety
  • Communication skills
  • Time management
  • Multitasking
  • Adaptability

Timeline

Flight Attendant

Republic Airways
10.2024 - 05.2025

Customers Service/ Sales Agent

Eevelle
04.2021 - 07.2023

Drive Up and Go

Tomb Thumb
02.2020 - 08.2020

High School Diploma -

North Forney High School

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