Alyssa Montalvo
Chicago,IL
Summary
Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
DIRECTOR OF BUSINESS DEVELOPMENT/ADMISSIONS
Mayfield Care And Rehab
06.2020 - Current
- Maintain daily interactions with physicians and discharge planners at hospitals to ensure referrals/admissions
- Facilitates the admission process including completing required paperwork
- Record information concerning inquiries, admissions, and discharges
- Daily census reports and reporting, Notification and reporting of admission updates
- Works with Nursing Liaisons/Marketer with referrals/admissions
- Provides community tours, maintains current knowledge of bed availability, ensures all inquiries are handled properly, timely, and with appropriate follow-up
- Worked in conjunction with our Regional of Business Development to support the company in its efforts to achieve facility and regional goals and objectives
- Guided the facility's internal and external sales program which ensured: strong customer service, referral sources, and payer satisfaction, appropriate market penetration, positive public image, maximization of center case-mix and average daily census (ADC) goals
- Works with Facility team to continuously improve systems that directly affect occupancy: inquiry procedures and skills, tour effectiveness, conversion techniques, follow-up systems, customer satisfaction and unplanned discharges.
Financial Admissions Manager
Footprints To Recovery - Niles, IL
01.2019 - 06.2020
- Screened patients with financial needs to determine assistance choices
- Followed up with patients and families to obtain additional information
- Negotiated settlements and payment plans
- Explained plans for treatment and payment options
- Completed psychosocial evaluations and needs assessments
- Created strategies to increase client revenue and reduce client spending
- Auditing department reports, Maintaining monthly logs for Admissions Department
- Insurance Verification - calling insurance companies to verify eligibility and benefits from with a live representative, obtain client demographic information to accurately document potential client files in electronic medical record system, utilizing online insurance verification portals, reporting insurance results, and explaining financial responsibility to clients and/or referral source
- Financial Conversation - Establishing a relationship with client and client's guarantor, must be able to discuss client financial responsibility, understanding of insurance reimbursement, collecting all necessary information from guarantor to draft agreements, finalizing payment agreements, processing of payments.
Patient Financial Coordinator
Advocate Medical Group
01.2017 - 01.2019
- Verify benefits
- Collect outstanding balances
- Assist patients with Hardship applications and payment plans
- Billing (Knowledge of ICD10 codes as well as CPT codes)
- Process invoices
- Monitor accounts receivable and reporting
- Handling billing problems and disputes.
Call Center Customer Service Representative
Doctor's Referral Service
07.2015 - 01.2017
- Handle incoming and outgoing calls; schedule Appointments for patients with specialists, coordinated treatment
- Collected pertinent patient demographic information and insurance information
- Knowledge of all insurance plans as well as all new Medicaid products.
Education
High School Diploma -
Fenton High School
Bensenville, ILPROJECT MANAGEMENT CERTIFICATION -
The American Dream Academy
01.2024
Bachelor of Business Administration (BBA) -
University of Phoenix
Tempe, AZ01.2020
Associate in arts - Business/ Finance
Wilbur Wright College
01.2016
Skills
- Accounts receivable
- Billing
- CPT Codes
- Data Entry
- Payment posting
- Insurance
- Appointment Scheduling
- Office administration
- Salesforce
- Payroll
- Google Docs
- Marketing
- Sales
- Leadership
- Relationship Building
- Revenue Growth
- Direct Deposit Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DIRECTOR OF BUSINESS DEVELOPMENT/ADMISSIONS
Mayfield Care And Rehab
06.2020 - Current
Financial Admissions Manager
Footprints To Recovery - Niles, IL
01.2019 - 06.2020
Patient Financial Coordinator
Advocate Medical Group
01.2017 - 01.2019
Call Center Customer Service Representative
Doctor's Referral Service
07.2015 - 01.2017
High School Diploma -
Fenton High School
PROJECT MANAGEMENT CERTIFICATION -
The American Dream Academy
Bachelor of Business Administration (BBA) -
University of Phoenix
Associate in arts - Business/ Finance
Wilbur Wright College