Alyssa Montgomery
Alachua,Florida
Summary
Animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills. Hardworking employee known for remaining composed and confident in crisis situations. Trained in Cornerstone and Microsoft with knowledge of Veterinary Assistant and Technician workload.
Overview
9
9
years of professional experience
Work History
Petsitting
01.2015 - Current
- Duties include feeding, bathing, walking, and administering needed medicine to pets
Cashier/Customer Service Representative
Lowe's
09.2019 - 06.2020
- Responsible for ringing up customers quickly and accurately
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
Server/Cashier
Sonny's BBQ
09.2020 - Current
- Responsible for accurately taking orders and putting them in.
- Served food and beverages promptly with focused attention to customer needs.
- Responsible for maintaining a clean, healthy environment.
- Often selected to train new-hires.
- Maintained calm and collected in an often fast pace environment.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Receptionist/Technician (Training)
Hilltop Family Vet
04.2022 - Current
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Santa Fe High School
Alachua, FL06.2019
Associate of Applied Science - Veterinary Medicine (Technician)
Penn Foster College
Scottsdale, AZ06.2024
Skills
- Closed-Chest CPR
- Intravenous Injection
- Reception Area Maintenance
- Treatment Administration
- Intravenous Catheterization
- Recordkeeping
- Filling Prescriptions
- Customer Service
- Teamwork and Collaboration
Activities Honors Awards
- Volleyball, Played Volleyball during Freshmen and Sophomore years, including participating in off season Club seasons for the last 3 years.
- Girl scouts, Participated in many community service projects Helped cook/clean after church services Received Bronze and Silver awards in community service and leadership
- Vet med program, Participated in a Veterinary Medicine school for all 4 years of high school Studied basic restraints, vaccines, and anatomy of cows, dogs, cats, etc.
Timeline
Receptionist/Technician (Training)
Hilltop Family Vet
04.2022 - Current
Server/Cashier
Sonny's BBQ
09.2020 - Current
Cashier/Customer Service Representative
Lowe's
09.2019 - 06.2020
Petsitting
01.2015 - Current
High School Diploma -
Santa Fe High School
Associate of Applied Science - Veterinary Medicine (Technician)
Penn Foster College