Alyssa Moore
Londonderry,NH
Summary
A hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lazy River Products
2023.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Rang out customers and handled cash daily.
- Fulfilled orders in the Fulfillment Vault.
- Counted inventory.
- Cleaned and sanitized Sales Floor daily.
Cashier
Dollar Tree
2020.12 - 2022.03
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected store products for damage and obtained item replacements for customers.
- Processed refunds for worn, damaged, and broken merchandise.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Cashier
Stop and Shop Supermarket
2017.09 - 2020.05
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Verified customer age requirement for alcohol or tobacco purchases.
- Inspected store products for damage and obtained item replacements for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Processed refunds for worn, damaged, and broken merchandise.
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Recommended complementary and discounted items to customers to increase sales.
Cashier
Dunkin' Donuts
2017.12 - 2019.04
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
Security
Gillette Stadium
2017.08 - 2019.03
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Immediately reported safety hazards for remediation response.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Education
High School Diploma -
Alvirne High School
Hudson, NH06.2017
Skills
- Cash Handling
- POS Systems
- Customer Service
- Merchandise Packaging
- Staff Supervision
- Product Scanning
- Problem-Solving
- Employee Training
- Cash Register Operations
- Customer Transactions
- Cleaning and Sanitizing
- Honest and Dependable
- Reliable and Responsible
- Cooperative Attitude
- Honest and Ethical
- Customer Relations
- Inventory Stocking
- Detail-Oriented
- Loss Prevention
- Customer Assistance
- Cash Management
- Service Upselling
- Retail Store Support
- Product Education
- Product Promotion
- Order Fulfillment
- Staff Training
- Money Handling Abilities
- Product Sales
Timeline
Customer Service Representative
Lazy River Products
2023.02 - Current
Cashier
Dollar Tree
2020.12 - 2022.03
Cashier
Dunkin' Donuts
2017.12 - 2019.04
Cashier
Stop and Shop Supermarket
2017.09 - 2020.05
Security
Gillette Stadium
2017.08 - 2019.03
High School Diploma -
Alvirne High School
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