Summary
Overview
Work History
Education
Skills
References
Timeline
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ALYSSA MORALES

ALYSSA MORALES

Las Vegas,NV

Summary

Dedicated and experienced in hospitality management with a focus on excellent guest service and efficient operations. Known for teamwork and adapting to dynamic environment.Seeking an opportunities to contribute my expertise to enhance guest satisfaction and overall success and growth of the hospitality industry.

Overview

8
8
years of professional experience

Work History

Front Office Supervisor

The Kimpton Shorebreak Fort Lauderdale
Fort Lauderdale, Florida
03.2023 - 12.2024
  • Supervised front office staff, including hiring and training new employees.
  • Monitored guest check-in and check-out procedures.
  • Handled customer complaints in a professional manner.
  • Maintained accurate records of all guests' bookings and payments.
  • Coordinated with other departments to ensure smooth operations.
  • Answered phones or email to respond to customer inquiries and transferred calls to appropriate staff members.

Front Desk Supervisor & Service Express Rep.

The Westin Fort Lauderdale Beach Resort
Fort Lauderdale, Florida
02.2018 - 03.2024
  • Operating Light Speed, Empower (GXP) and Kipsu
  • Greeted and welcomed guests in a friendly, professional manner.
  • Provided support to guests with check-in and check-out procedures.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Receptionist/Front Desk

Hotel Seoul
Aguinaldo St. Clark Freeport Zone, Angeles Pampanga, Philippines
08.2017 - 01.2018
  • Welcoming the Guest and engaged in friendly conversation while conducting check-in process
  • Manually input incoming guest data into reservation and taking deposit
  • Prepared daily shift close report and balanced cash register to accurate reflect all transaction
  • Monitoring the Logbook for the vendors
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Practicum Trainee

HOLY ANGEL TRAVEL SERVICES
Holy Angel University, Angeles City, Philippines
01.2017 - 03.2017
  • Making Tour Packages and contacting our suppliers
  • Collaborated with faculty members to ensure that all requirements of the practicum were met.
  • Worked well in team environment as well as independently
  • Organizing of tour of each department & present it to the student
  • Worked alongside senior team to learn related job tasks and roles.
  • Monitored student progress throughout the practicum program and provided feedback when necessary.

Education

Bachelor of Science in Tourism Management -

Holy Angel University
Holy Angel Avenue, Sto. Rosario, Angeles City, PH
04.2017

Skills

  • Decision-Making Capabilities
  • Reliable and Trustworthy
  • Experience in Leadership & Customer Service
  • Problem Solving & Friendly, Positive Attitude
  • Microsoft Office (Word, PowerPoint, Excel & Outlook)
  • Galaxy Light speed & Opera
  • Micros, MGS GXP & Kipsu

References

Shorebreak
  • Alin Bodea, General Manager, The Kimpton Goodland Fort Lauderdale (954-326-3417)
  • Iris Concepcion, Director of Front Office ,The Kimpton Goodland Fort Lauderdale (754-234-7820)

Timeline

Front Office Supervisor

The Kimpton Shorebreak Fort Lauderdale
03.2023 - 12.2024

Front Desk Supervisor & Service Express Rep.

The Westin Fort Lauderdale Beach Resort
02.2018 - 03.2024

Receptionist/Front Desk

Hotel Seoul
08.2017 - 01.2018

Practicum Trainee

HOLY ANGEL TRAVEL SERVICES
01.2017 - 03.2017

Bachelor of Science in Tourism Management -

Holy Angel University

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ALYSSA MORALES