ALYSSA Morales
New York
Summary
Dynamic medical receptionist with extensive experience at Advanced Dermatology, P.C., excelling in patient data entry and insurance verification. Proven ability to enhance office efficiency and deliver exceptional customer service. Skilled in electronic health records and adept at managing appointment scheduling, ensuring seamless operations and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Advanced Dermatology , P.C
New York
11.2022 - Current
- Performed data entry tasks related to billing and collections procedures.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Processed referrals for specialist care when requested by physicians or patients.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
Crew Member / Cashier
Chipotle
New York
09.2021 - 10.2022
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Assisted in training new employees in proper cashiering techniques.
- Maintained a clean work area at all times.
- Informed management of any discrepancies in inventory or pricing issues.
- Organized promotional materials around the checkout area to increase sales opportunities.
- Processed cash, credit card, and debit card transactions accurately and efficiently.
- Displayed excellent communication skills when interacting with customers and colleagues.
- Maintained the kitchen area clean and sanitized at all times.
- Wrapped food items properly for take-out orders or delivery services.
Home Health Aide
Extreme Home aid
New York
01.2018 - 04.2021
- Transported clients to doctor appointments and social events.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Engaged patients in recreational activities such as reading books or playing games.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Front Line Cashier
Western Beef
New York
02.2016 - 02.2017
- Balanced the daily cash drawer by recording all transactions accurately.
- Organized merchandise according to store policies and procedures.
- Provided excellent customer service by listening to customer inquiries and responding appropriately.
- Stocked shelves with merchandise when needed.
- Assisted colleagues with their tasks as needed during busy periods.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Kept register terminal area and store clean and orderly.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
Education
GED -
Hostos Community College
Bronx, NY04-2013
Skills
- Patient data entry
- Billing procedures
- Insurance verification
- Electronic health records
- Appointment scheduling
- Medical terminology
- Office supply management
- Referral processing
- Customer service
- Reminder calls
- Front desk operations
- Medical billing and coding
- Insurance claims
Timeline
Medical Receptionist
Advanced Dermatology , P.C
11.2022 - Current
Crew Member / Cashier
Chipotle
09.2021 - 10.2022
Home Health Aide
Extreme Home aid
01.2018 - 04.2021
Front Line Cashier
Western Beef
02.2016 - 02.2017
GED -
Hostos Community College
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