Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Morales

San Antonio,TX

Summary

Knowledgeable with strong background in guest services. Proven ability to enhance guest experiences through effective communication and problem-solving. Demonstrated skills in maintaining high standards of customer service and fostering positive interactions. Thrives in fast paced environments while having great time management and efficiency.

Overview

9
9
years of professional experience

Work History

Guest Services Ambassador

SeaWorld Parks & Resorts
08.2022 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Provided expert recommendations on local attractions and dining options, enhancing overall guest experience.
  • Resolved billing discrepancies with professionalism and efficiency, maintaining strong customer relationships.
  • Managed reservation system updates and adjustments, ensuring accurate availability and pricing information for guests.
  • Implemented innovative solutions for common guest complaints, leading to increased positive feedback.
  • Assisted in training new staff members, contributing to the development of a knowledgeable and cohesive team.
  • Handled customer complaints to satisfy and retain guests.

Host, Togo Specialist, Server

Cheddars Restaurant
06.2016 - 03.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.

Education

Marshall High School
San Antonio, TX

Skills

  • Hospitality industry experience
  • Strong empathy
  • Guest relations
  • Complaint handling
  • Customer service
  • Data inputting
  • Guest accommodations
  • Product sales
  • Problem-solving
  • Time management
  • Multitasking
  • Excellent communication

Timeline

Guest Services Ambassador

SeaWorld Parks & Resorts
08.2022 - Current

Host, Togo Specialist, Server

Cheddars Restaurant
06.2016 - 03.2019

Marshall High School

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Alyssa Morales