Summary

Overview

Work History

Education

Skills

Timeline

Alyssa Moreno

San Antonio

Summary

Detail-oriented professional specializing in customer experience and healthcare operations, with a proven track record in intake coordination, scheduling, and customer support. Expertise in ticket handling, technical support, data entry, and workflow coordination within remote environments contributes to maintaining high performance metrics such as CSAT and productivity. Currently pursuing CompTIA A+ Certification, combining a strong foundation in healthcare operations with expanding knowledge of IT support. Eager to leverage this unique blend of skills to excel in technical support and IT-focused roles while continuing professional growth.

Overview

years of professional experience

Work History

Customer Experience Administrator

Solace Health

12.2025 - Current

Managed intake coordination and scheduled consultations while ensuring accurate documentation and data entry.
Responded to Zendesk support tickets for patients, prospects, and internal users.
Provided call handling and technical support for advocates to resolve workflow and platform-related issues.
Maintained strong performance metrics including CSAT, adherence, and productivity goals.
Conducted AI quality assurance reviews by rating AI-generated responses for quality, relevance, and effectiveness.
Documented interactions and maintained organized records to support continuity and operational efficiency.
Remote

Data Service Analyst (1099 Contractor)

RWS

02.2025 - Current

Performed data annotation and labeling tasks to support AI model training.
Tested AI models to identify failures, inconsistencies, and response quality issues.
Evaluated AI-generated responses for accuracy, relevance, and policy alignment.
Conducted quality assurance reviews to improve model performance and reliability.
Worked independently in a remote contractor environment while meeting productivity expectations.

Scheduling Coordinator

Neurocare Inc.

06.2025 - 12.2025

Coordinated daily scheduling for patient appointments, optimizing resource allocation and reducing wait times.
Maintained patient records and ensured documentation accuracy.
Supported intake and scheduling workflows for healthcare operations.
Managed electronic health record system to maintain accurate patient data and streamline communication.
Collaborated with healthcare providers to resolve scheduling conflicts and ensure timely patient care delivery.

Scheduling Specialist

Baptist M&S Imaging

11.2023 - 06.2025

Verified insurance information and prepared documentation.
Managed daily scheduling for imaging appointments, ensuring optimal resource allocation.
Coordinated patient communications, confirming appointments and addressing inquiries effectively.
Collaborated with medical staff to align schedules with operational needs and patient demand.
Acted as first point of contact and set appointments for prospective clients.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Technical Support Specialist

Apple

10.2021 - 02.2022

Assisted users in troubleshooting software and hardware problems, enhancing user experience and satisfaction.
Provided technical support to customers via phone, chat, and email, ensuring timely resolution of issues.
Conducted follow-up communications with customers to ensure resolution effectiveness and gather feedback for improvement.
Managed ticketing system effectively, prioritizing tasks to meet service level agreements consistently.

Collections / Customer Service Representative

Citibank

03.2020 - 10.2021

Resolved billing discrepancies efficiently, improving accuracy in account management.
Assisted customers with account inquiries and payment arrangements, enhancing customer satisfaction.
Monitored accounts for potential delinquencies, proactively addressing issues to mitigate risk.
Conducted follow-up communications with customers to ensure timely payments and maintain relationships.
Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.

Sales Representative

Metro by T-Mobile

01.2017 - 03.2020

Met sales goals through customer engagement and product knowledge.
Built rapport with clients to foster loyalty and repeat business through effective communication.
Executed daily sales strategies to meet targets and improve overall store performance.
Handled customer inquiries and resolved issues promptly, enhancing satisfaction levels.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.